Excel Hair Salon

Amazing, i will definitely be going back.

Excellent service and outcomes. Ask for Gerry.

Looking back at my service encounters, the one that had received the poorest reviews and debatably one of the worst service encounters I have ever had, was my experience at Excel Salon in South Bend. The location, being one of the only redeeming qualities for the place is the reason I chose the salon initially as it was near campus. Located on Ironwood close to the corner of douglas it pops out of nowhere on a relatively busy road. The interior of the salon is simple, which isn’t necessarily a bad thing. However, the lighting was very dim which isn’t fantastic as it is a hair salon and the customer would like to see their new hair as close to color as it will be in real light.nThe woman who was serving as my hairdresser for the appointment had told me that she would be able to bleach my extensions prior to the appointment when I came in. When I showed up for my actual appointment she had attempted to bleach my extensions, but they were a tinted pink color. She said she was unable to dye them blonde as I had initially asked, but still charged me $75 for the bleach she had to mix up to dye the extensions. Next, she foiled my hair. I am assuming she had no true knowledge or real practice with this as she streaked it. It was black and white striped and the bleach had seeped through the foils and bleed into my hair where there were brassy stains that remained from her work.nThroughout the entire process she had voiced to me that she was in a rush and antsy to get to something that was necessary for her right after my appointment. This made me anxious, as I felt as though I was a huge burden to her and I could feel that this appointment was the last place she wanted to be. When all was said and done, I had voiced my concerns with the job she had done, and instead of trying to satisfy her customer, she left my hair wet and handed me off to pay for my appointment with another employee. When I followed behind her as she left through the door, the front desk person rang in my appointment for about $200- charging me the extra $75 for the extensions. Being someone who works in the service industry, I can appreciate the value of time and understand that there will always be bad days. However, I felt as though I had no value as a customer to them and the service I received did not match the price in the slightest.

Ann Marie gives me great haircut and remembers what I ask for.

Gerry does a great job...appreciate how he works to find the right cut for me.!