Storage Of America

I am moving out of my apartment in Indianapolis on October 24th and am moving back to Crawfordsville after. To save myself some stress, and to take advantage of a free month's rent, I rented a unit online on September 21st. The unit I wanted, that the website said was available, I was unable to complete the lease online, so I called the store and they said it wasn't available. Cool, so I pick out a different unit and am able to complete the lease online no problem. I find out after renting the unit that I have to send a copy of my ID and an insurance policy within 3 days. A little inconvenient, I would have liked to know that I'd need those things before I completed the lease online, but I manage to get the required documents to them through email. I paid the $20 online to reserve the unit, and was charged an additional $40.67 for September's rent, and that was it. Yesterday I received a voicemail asking if I had moved out of my storage unit yet. Confused I called them back today and they asked again if I had moved out. I tell them I have never moved in, I don't have anything to put in the unit until I moved out in 2 weeks. Deanna asked if I had a lock on the unit, I say no. I haven't even been to Crawfordsville since I rented the unit. I asked her if I needed to put a lock on the unit, and she said she thought I had moved out, so she moved me out of the system. I told her to have a nice day and ended the call. She left another voicemail saying there were clothes all over the floor and my unit door was open, so she just figured I had moved out. Was there a check to see if I had used my gate code? No. Was there a call or email to ask if I had left my things/was in the process of moving out? No. An assumption that I had moved out - when I had never moved in - and moving me out in the system. So I paid a total of $60 for nothing. Clarity and communication are the reason for this low review, but apparently if you don't put a lock on your empty unit the employees, or other tenants(???) will open it and leave their things around it. There are plenty of other storage units in Crawfordsville, so besides being out my $60, its no skin off my nose.

One of the cheapest and nicest storage units. Ive found

I just had a great experience renting a unit with Storage of America - S. Blvd. The staff is working from home due to COVID-19 but I was able to rent a unit using the telephone and internet. Deanna made each step very easy for me and was very accommodating. Great storage units! Thank you!

Deanna the property manger was amazing she went above and beyond to explain everything to me. Showed me around. This is a very clean one of the nicest storage places I have ever rented from. I feel safe and it's well lit very clean, well maintained. If you are looking for a clean climate control storage facility give them a try. You won't be disappointed. God bless y'all at Storage Of America and have a wonderful blessed day Deanna.

Deanna Barrett was super friendly and very welcoming! She gave us great service and I would definitely come back or recommend other people to come here!