Gill Bros. Furniture

Great experience at Anderson location! We knew before shopping the likelihood of goods being in stock were very slim with the pandemic. Fortunately, what we wanted was available but even if we needed to order, experience was still worthy of 5 stars. Great staff. Very informative and helpful without being over bearing. Highly recommend shopping here for your furniture needs.

I visited the Anderson, IN store on 8/29. We found a couch set that we liked. The sales price was $897 per piece. As well, we were informed by the associate, Ashley, that the 7% sales tax reduction would apply. We opted to continue looking elsewhere.nnWe also visited the Muncie, IN store, where we found the same couch set for the same price. The associate, Greg, indicated that the 7% sales price discount did not apply to this set because it was part of the BOGO exclusion.nnWe returned to the Anderson store, and Ashley greeted us and indicated that she had received a call from the Muncie store. She was mistaken in providing the 7% discount and could not grant the discount at this time. Her exact words were: “If you would have bought the couch at that time, I could have given you the discount, but I cannot now.”nnI have a couple of issues with these conversations.nnFirst, there was no evidence on the couches that the sales discount was not applicable. I have pictures of all price tags. It merely identifies the set as a “Hot Buy.” The advertisement does not exclude “Hot Buy” items. Rather, it limits the discount to BOGO recliners and clearance items. Again, I have pictures of the advertisement. There were no indicators at either store that the couch set fell into either of these categories.nnSecond, I have a commitment from a store employee to provide a 7% discount, who only removed this discount after being informed by another store. This is a failure to live up to ones word and is a major issue for me as a consumer. Even if the couch does fall into one of these categories, basic business decency should be followed.nnAt this point, Gill Brothers has lost a sales and a customer.nnUPDATE: The manager called and offered to honor the 7% discount. Thank you for responding.

Ashley Stoops was fantastic and efficient! She was able to get me everything that I came in for. You should definitely go in and see Ashley if you’d like a comfortable, personal experience!

I had an excellent experience, as I always do at Gill Brothers. The picture I bought is lovely and was discounted as well. I always shop at Gill Bros because they so generously support worthwhile community programs.

They were awesome. Great customer service! Best prices and quality!