Penny Mustard Furnishings

I went to Penny Mustard after shopping for living room furniture at other retailers nearby (Bob’s Furniture, Ashley Home Furniture, Value City Furniture) so that I could make a well-informed decision on buying the best furniture for my new home. The 3 things that I searched for was comfortability, aesthetics, and price which are things that I found at the other previous stores. Unfortunately, I barely found any of these things at Penny Mustard. I was candid with my sales representative, Lynn, when I walked in about what I was searching for and the pieces I liked from other stores. After I discussed my price point with her, the conversation seemed to die off then. The sales pitch was on extremely high quality but greatly lacked in comfortability as all the couches I sat on were very firm. A lot of the couches had nail heads or loose thread patterns that would not bode well with pets. There was a lot left to be desired from a visual standpoint with the stationary couches. We continued on with pleasantries until I left. The thing that bothered me the most about my visit was this vibe that potential customers get treated less than for not wanting to buy extremely expensive furniture. A lot of people don’t want to keep the same furniture for 20 years anymore nor spend thousands of dollars on a small, 2-cushion sofa. There should be letters on the exterior that says “luxury, custom-made furniture” so that people are not blind-sighted before they come in. If I knew what I know now after visiting, then I would have followed my first instinct and never went in. This store is for very specific types of customers; it really did not feel like a store for most people to patron.

Our experience purchasing furniture from Penny Mustard has been great! We worked with Will to make our purchase at the Merrillville location...Will was prompt, professional, knowledgeable, and very friendly. Post purchase, we had the pleasure of getting help from Stephanie (Ordering Coordinator)...Stephanie was quick to answer the questions we had regarding our order status and she saw to it that our second delivery (for a back-ordered piece, yet to come) would be delivered at no charge. Our favorite part of the process was seeing the bedroom furniture in place on delivery day. The delivery team was on schedule and exceeded our expectations in setting up the furniture in the designated space...these guys were pros and took expert care in handling/placing our furniture. My only regret is that I wasn't home to thank them in person for their most excellent service.nnTL;DR: We're very pleased with our purchase(s) from Penny Mustard...we will come here first for our future furniture needs! We highly recommend you give this store a visit.

Before I came here I went to two different stores didn't find what I was looking for, then this store was the next stop, we were greeted coming which was great but then it turned around a woman came up to us asking if we needed any help we said no just looking and instead of going about her business she followed us and asked us questions. Great I like that until we told her our $ range and boom she shut down saying only this and showing us nothing much. Then she basically was pushing us out the door, no thank you I will never shop here again.

Experience was very good. All wood products and MADE iN AMERICA

My husband and I had the pleasure of working with Amanda S. at the Merrillville, Indiana store. She was amazing! She was very knowledgeable, answering all of our questions. She even helped us narrow our choices for hardware selection for our new bedroom set as well as helped us select a new coffee table and end tables for our living room. The best customer service! We love our new furniture and will definitely be returning to purchase some additional accent pieces for our home! Thanks again!