Smith Chevy of Hammond Service Department

Everything moved in a professional and timely fashion. The salesman was Courteous to my want I didn't waste no time getting the job done. After couple of phone conversations, I was in-and-out of the dealership within 2 hours with everything did I wanted. Awesome job ud83dudc4dud83dudc4d

I was very happy with my service. There wasn't much back and forth conversations. I knew what vehicle I wanted and I told him what I would pay and we made the deal. I'm very happy with the vehicle I bought. My salesman was very nice and showed me alot of the features before I left

I normally go elsewhere for repairs but have always gone to Chevy dealerships for oil changes in the 5 years since buying my car. Smith Chevy has been my go to for about half of that time. After speaking with Wayne, however, I’ve decided to take my business elsewhere. He had a condescending tone the entire time I was trying to explain my concerns for a repair I was already confused about and even went as far as to tell me, “Is the check engine light on? No? Then if it’s not on, you don’t have a problem.” Oh, okay. Clearly dismissed the issue until I mentioned that the paperwork for my visits and vehicle history stated otherwise. (Turns out I don’t need a check engine light to tell me something is wrong with my car, especially if the technicians from Smith are the ones who caught it in the first place after performing an oil change a while back). I don’t feel like this is an appropriate attitude to have as a Customer Service rep, nor is this the kind of environment that helps make me feel prioritized as a customer. And based on older reviews where his name has popped up, it seems to be a recurring complaint. To top it all off, I nearly had to shout through my mask while an employee spoke loudly to another without even acknowledging that a customer was in the lobby.nnRegina has always been such a kind and familiar face any time I’ve come in for my oil changes, so I’m honestly upset that I won’t be back for any type of service! And I can't even imagine the workplace culture she has to deal with in light of this. I debated for a while whether or not to write this review, but I don’t pay dealership prices to be patronized and not taken seriously. It’s not only embarrassing but extremely inconvenient for someone already struggling to find someplace worthy of your TRUST and business. Smith Chevy, please do better.

My 2011 Equinox was giving me a hard time. The condition got progressively worse. So after calling a couple other Chevy dealerships in my area, I called Smith Chevy. I was assisted by Wayne from start to finish. I explained my issue to him in detail. He had a very reassuring spirit. I felt this was the best place for my trucks repairs. The service was done fast , and I'm super satisfied with how they got everything handled. I even has a couple recalls they took care of as well. I plan to take my truck there for all future services cause they really did well.

Smith Chevy of Indiana had the Lincoln MKX I was looking for...After searching everywhere I was glad to see they had it. I traveled from Chicago and really liked the service. It was what I expect from every dealership. They had the car out ready for me to see and test drive and Dante I believe was the man who helped me. Even though I didnt go with the vehicle I would say the service here went exceptionally well..Thank you guys for all your help!