Yellow Dog Veterinary Clinic

My dog is currently in Yellow Dog's care. I am so thankful for them. A lot of vets around the area would not accept my pet the same day without charging an outrageous fee or would simply tell me that they couldn't see her until tomorrow. I was up all night with my sick dog and super concerned. When I called Yellow Dog, one of the doctors actually answered the phone. He showed immense compassion and didn't treat me like a number like the other vets. Dr. Kelly was very informative and communicated with me like I've never seen a vet do! Every step of the way she called me to update me. Thank you Yellow Dog! I truly appreciate your expertise and compassion.

We have had so many skin problems with our dog Bean and he had been to another vet 8 times with no real resolutions. Thank goodness I decided to try a new vet out! Dr. Kelly gave us multiple things to try and after just 1 day he is doing so much better! The itching and biting has stopped completely. I am so happy I gave Yellow Dog vet a try! I am definitely switching all my dogs over to this new vet for any future needs❤ufe0f

We had a really scary experience with our lab that ended up being a poisonous spider bite. The care and concern and attention given to us saved my dog and my sanity. So grateful.

Best Vet we have seen in some time. Great care with a personal touch! Definately recommend them. They took perfect care of our sick girl and went the extra step for her! Thanks for doing what you do!

Took my 4 yo dog and my 7 week old puppy for immunizations and annual exams. This was my first visit with my dogs but second visit as they spayed my cat a couple of years ago. I’m so upset with their lack of professionalism.n1) I called last week and spoke to someone extensively about their shot packages for both dogs but did not indicate what I wanted (ie. 1yr or 3 yr rabies, whether they needed bordatella, etc.) Just made an appt for both for shots with no specifics.n2) I wasn’t told that it was still curbside drop-off. (I can go to hair salon, nail salon, restaurant, etc - had no idea that vet’s were still under a curbside only). This was a big deal and near deal-breaker as I don’t know these folks. (should have listened to my gut)n3) When the tech came to my car to get the dogs, I repeatedly ask that the vet call me and said that I had several questions for them. Also expressed my apprehension about handing over my dogs since I didn’t know any of the staff. Should have been a HUGE clue to have the doc call me ASAP.n4) 15 minutes after handing over the pups, out walks my 4 yo with a different person than initially. They had given her her vaccines without consulting with me first!!! Gave her a 3 yr rabies. I wanted A 1 year. Gave a bordatella. There wasn’t a need for this. My dogs are never boarded! Gave a heartworm test without asking me AND didn’t tell me the results Since they only provided an email receipt, it wasn’t until I got home that I discovered the tests/vaccines given. They also neglected to give me the rabies tag.n5) I was surprised and, quite honestly, fumbling and stumbling over my words when trying to express why I was so upset and dismayed by the experience. I started asking the questions that I had - how much does my 4yo weigh? - “oh, we didn’t weigh her” - what!? An annual exam and you didn’t weight her? You’ve never met her and have no records on her and you didn’t weigh her?nI wanted her nails cut. Did you check her teeth? Etc. Ultimately, didn’t learn anything about her exam other than those 2 questions.n6) 4 yo was taken back inside for a nail cut and STILL didn’t weigh her.n7) Then the office manager came out to collect payment. I talked to her and, again, tried to fumble through what I was thinking and feeling. When I brought up the curbside and how I wasn’t aware that it was still in effect. Her response, “it’s the same way if you go to the doctor”. What?! No it’s not. Whatever...n8) Called Saturday after I left the office about the rabies tag and they were already closed. Left a message and asked that they call me. 9am this morning, no call so I called them. Was told by the office manager that they mailed the tag. Talked to her again about my lack of content with their lack of professionalism and vaccines and tests that I was charged for without ANY discussion in advance. Her question was, how could we do things differently? I know a brush off when I hear one. I’m betting no call from them would have happened either. It’s ok. I’ll NEVER be back. And I’m considering fighting some of the charges with my bank.n9) Lastly, the pup...the vet discussed why she shouldn’t be vaccinated until next week or the week after that. She guided me on this and I do appreciate that. Also of note, I did make an appointment for the pup but made sure to cancel it today after reviewing the receipt and rethinking the entire experience. Maybe they’re good for most but this experience completely ruined them for me. And I really don’t care for the office manager’s personality. Not going to say attitude because it’s a personality issue. She came outside defensive on Saturday and she was defensive on the phone this morning. I never raised my voice. I asked questions and made statements of how I felt. No need to be cold. You’re a manager and you told me this morning that you are the person to talk to about my issues/concerns/upset.