Initially I was very satisfied with the responsiveness and price. When they did they work, the electrician was helpful and informative. My issue was after the work was done I had concerns and asked for the work to be checked because the ceiling fan kept going on and off. The product is brand new and I had two ceiling fans installed. I called twice to ask if someone can just come by to re-check the connections and installation. Both times, the lady answering the phone told me someone would be calling me to come by...nothing. I agree they are affordable and the electrician was nice BUT if you need things checked after or some type of quality control for post-install concerns, I don't recommend.