US Social Security Administration

Unfortunately, a majority of my experiences with the social security office have been rough. I’ve called several times asking the same question and I’ve gotten wildly confusing answers and different answers from everyone I’ve spoken to. Understandably, I’ve worked in customer service and understand that there’s not a guide for everything. But I was hoping that people working for the government would be a bit more efficient with consistent answers and solutions. My friends have also talked about similar experiences. The only reason I rated this two stars was because of an amazing employee that helped me when several operators haven’t.

After going through the lengthy phone prompts (press 1 for this and 2 for that etc.) I was able to speak to a personal social security phone rep and she was polite, efficient and helpful. My daughter had an appointment in office and due to winter weather I was unsure if we would be able to make it due to her health and weather advisories. The representative was able to switch our appointment to phone rather than office quickly and answered all of my questions. It was very much appreciated during a stressful time with a medically complex child. I didn't expect it to go that smoothly after reading these reviews but I decided to submit a positive review so that others could see that was also possible. Often we only see the negative but rarely do people take the time to submit a positive experience.

Called early the previous day and phone was answered within a couple minutes. Lady was courteous and said I could make an appointment or do walk-in. I arrived around 9 the next morning and was waited on in about 15 minutes. Again treated with courtesy. About 15 minutes later I was signed up for benefits and out the door. For those complaining about the phone not being answered, if I'm there, I'd rather be waited on than have someone sitting on the phone answering questions that could probably be answered with a little effort on the net. Cut em some slack!

Every one is very helpful and nice.nI just need a phone number so i can call them per the main soc security office , they did not have the number

They are terrible. They don't return calls and there rude