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BackcountryGear.com

1855 W 2nd Ave, Eugene, OR 97402, USA

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Detailed Information

Place Types Store
Address 1855 W 2nd Ave, Eugene, OR 97402, USA
Coordinate 44.057916,-123.120828
Website https://www.backcountrygear.com/eugene-retail-store
Rating 4.6
Compound Code 3V5H+5M Eugene, OR, USA

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Reviews

Tim Johnson (08/30/2020)

Great products, relatively small store. Knowledgeable staff. Quality products are very expensive.

saxon higdon (10/22/2020)

Honestly some of the best customer support ive ever experienced. The staff do a fantastic job of helping you find what you need. I asked for advice not only on gear, but climbing in general, and the staff where very enthusiastic about helping. They also gave great service helping me exchange a piece of gear most companies probably would not have taken back.nFor those who have issues with the pricing, or shipping time. I would suggest that you remember that they are not Amazon. The gear is quality, and they are a local business.

daniel wells (10/23/2020)

Always seem to have what I'm looking for that other retailers don't. What's more, unlike some other (mostly) online retailers I've dealt with recently, their customer service has always been excellent to me. I've ordered climbing gear, ice climbing/mountaineering gear, and backpacking gear. Fast shipping, competitive prices, and good customer support - will continue to order from them in the future.

Zack Win (09/19/2020)

I have been a customer of Backcountry Gear for over 5 years now. I have always received my order and have always been able to get exactly the item I am looking for which isn't always carried by larger retailers. I have once had a stock error that an item listed as in stock was out of stock (I was ordering cordage by the foot an needed a continuous strand. Though they had enough in stock it was in two strands). James immediately reached out by phone and email to let me know the problem and offer a solution. Their customer service is fantastic. I cannot speak for anyone else but I have always had a wonderful experience buying climbing, mountaineering, and hiking gear from them online and getting it shipped across the country with no issues. Best of all, they are very competitively priced. The level of customer service has made them my first choice since I have no local retailers that carry the equipment I need. I have nothing but a gigantic thank you to BackcountryGear.com and highly recommend them.