Allen County Division of Family Resources

They're constantly doing illegal things and leaving you at fault for their mishandlings. I asked for some help, I'm a single mom to a newborn, I applied for Tanf and was told that because I make over 200 a month, I couldn't get any help, but if I quit getting assistance from unemployment (getting a whole 100 a week) then I'd get a whole 100$ a month.. and when I said that doesn't even cover rent, I WAS DIRECTED BY AN EMPLOYEE TO CONTACT A HOMELESS SHELTER!!! All of their employees are RUDE, UNCARING, UNHELPFUL PEOPLE! They illegally stopped my insurance and SNAP benefits multiple times, as it's illegal to deny or discontinue any benefits until the end of the year.

Burmese interpreter are very rude, disrespect and impatient. I was there for a couple times and every single time they are all the same. Super disrespect to the people who doesn't speak English.

They do their best to help you in a courteous and speedy fashion, even if you did not have an appointment. And they are very helpful if you're not sure what you need to do.

Employee went out of her way to help me with a copy I needed. Instead of waiting in line after pulling a number, she helped me right away instead of waiting for something so simple. That is a major gesture especially at the division of family services. Usually it is alot like going to the DMV. Lol

This place stays packed with people you sit there forever only to have someone be rude to you when you finally get called. I understand the work can be stressful, but so can someone having to ask for help because things in there life has changed.