Oregon Medical Group - Southtowne Medical Clinic

I’ve been seeing my PA at OMG Southtowne for almost 10 years and I’ll never change docs or offices unless I’m forced to ud83dude42 The people are all amazing there, my doctor actually listens to me and we work together to decide what’s best for me. I’ve had bad experiences with doctors in the past that almost cost me my life, so having one who listens to my needs and takes me seriously is a godsend. Only issue right this moment is that I’ve tried getting through to someone 7 times to check on something but their phones aren’t registering when I press a number to speak to ANYBODY ud83dude12 IF anyone from OMG is monitoring this, my patient name is Melton, so call me!!!!!

I had some covid-alike symptoms, so I decided to take a test. I have called the insurance company to confirm all the covid-related visitation , lab, test, and treatment will be totally covered. After I took the test, the result is negative, however I received a bill. I called the insurance company again, they told me the bill is due to the billing coding. I emailed and called their billing department. This is what I got! Appearantly, your bill is based on your result, not what you service you've got from them.It's a rotten system.nnTo be fair, the employers are nice.

This office went above and beyond for me. From the office staff, with smiles and understanding and especially my PC Lisa. Who actually listened and cared about me as a person and not just the next patient. I recently moved to Albany and my new insurance does not cover me in Lane county. So sad I cannot be a patient here anymore. But thanks to everyone at this office for treating me so well.

My experience with Oregon Medical Group has not been good. I was diagnosed with kidney stones so I asked where it could be coming from and was told by the doctor to look up online the different kinds of kidney stones that exist and make my own research. After 2 to 3 days of taking the prescribed antibiotics, I was experiencing shortness of breath, called and asked to be given a different medication because of my symptoms with the one they prescribed. The person on the line said they could give me an appointment to have my medication changed 3 days later. I had to explain that I cannot deal with not being able to breathe properly due to a strong medication for 3 more days and that I just need different medication. I cannot not take medication either. He did not care, said he was sorry and asked if I wanted that appointment in 3 days. I insisted he leaves a message to my doctor's medical assistant, who called me later and sent different antibiotics to my pharmacy. I went to the pharmacy and the antibiotics prescribed were not treating specifically what they had diagnosed me with. So why would I go ahead and buy them?n2 days later, they called telling me i did not need the first medication they prescribed because it turns out the culture came back and that I did not have what they assumed I had. So they told me to take different medication. One bad experience after another.nI had asked to do a blood draw after making my own research on kidney stones because I realized I had diabetes symptoms as I was reading why kidney stones could appear. So I did a blood draw and a couple days later, I was told on the phone that it seems like I am in the prediabetic range.nI said I would love to see a doctor to talk about my results and how I shall eat from now on, etc. The lady on the phone told me the next appointment was going to be 3 weeks later and to look up on internet how to eat until then. I have been treated nothing but poorly at this place. I refused to make an appointment with them. I went to a different clinic and have had an amazing experience with the new clinic. From the receptionist to the medical assistants, to the nurses and the doctors.nMy new doctor requested my medical records to be transferred to her and after over a week of wait, my medical records from Oregon Medical Group still have not arrived to my new doctor at the new clinic. Another friend of mine has been complaining about Oregon Medical Group. I am happy for those who reviewed this place as being great. I wish my experience had been better but it wasn't.

I spoke with Sandy at the Pearl St. location today. Although Oregon Medical Group couldn't help me with my issue today, she was extremely pleasant & didn't hesitate one bit in relaying the information that I needed. Thank you Sandy & Oregon Medical Group for always being there for people like me!