The Carpet Company

A couple months ago we purchased carpet from John Herrera at The Carpet Company. We needed 3 bedrooms and a hallway carpeted. Knowing that we have heavy furniture in a couple of the rooms we asked if they would move the furniture for a fee. He said yes, and charged us $130. We cleaned the rooms out except the bed frames, mattresses, dressers and a couple of end tables. When the installer arrived (alone) we asked how he was going to move the furniture by himself? He said he was unaware of the moving issue. My wife helped him move the upstairs furniture on day one and showed him the extra heavy furniture in our room scheduled for day two. He showed up the second day alone again. We had everything ready for the new carpet and he could not move it alone, so I had to help him. I could barely walk the next day from a sore back. I call John the next day to complain about the entire situation and asked for half of the moving fee back since we did half the work. John agreed but we have yet to see our refund. I’ve contacted John twice over the past two months and he says it’s on its way. I’m convinced he is hoping we just give up. Well, I hope this $65 was worth losing a longtime customer over. Because the carpet company will never get another cent from this family and I hope this review makes others think twice about working with this organization.

We went to The Carpet Company because we are wanting to redo our downstairs flooring. We found VPF that we liked at Home Depot, but really wanted to support somewhere local right now but didn't know if we could afford to. We found some GREAT options, cheaper than Home Depot that we will be purchasing as soon as we get a quote for installation. Ryan was friendly and helpful. It was a great experience. Can't wait to get the flooring put in!

I have heard such great things about your company and was excited to get my project done. Called with a simple question after the company coming to do the other side of my duplex. The woman who answered the phone was rude, dismissive and wouldn't look up the previous job info. I called another company and they will come and measure this week. I won't bother contacting you again.

We purchased engineered hardwood floors from Ryan Gulseth and the Team at the Carpet Company to replace our worn out carpet. The product was fantastic, the installation was both fast and perfect. I can't say enough about how wonderful this experience and our new floors are. Great value, great service, great product, great selection.

The sales folks were truly outstanding. They guided me through the entire processs and couldn't be more pleased. They have my business.