Mets Mobility Transportation

This morning I had my first experience with public transit. And of course I expected it to go well. IT WAS HORRIBLE, ABSOLUTELY HORRIBLE. I do not usually bother to post a review unless I have had a positive experience, I prefer to be positive. But this was such a bad experience that I am posting this review. I did not want to even post one star. If zero stars was available, that would have been my choice. However, I want to stress that the people I spoke with at Mets, when I called for guidance about the bus routes, I spoke to 2 men and 1 lady, and all three of them were totally awesome and helpful. They were very polite and completely helpful. And I very much appreciated their patience with me as this was all new for me. So having shared that, let me explain why I so upset and leaving a review about me experience. Me and my child literally stood at 2 different bus stops this morning, trying to get the METS public transit bus to pick us up. At two different bus stops. And at both bus stops, the bus drivers, both were make, both driver's looked at us, and keep driving, very fast right on by. The first one I even was waving my arm because he was driving so fast, I didn't see how he could actually be stopping to pick us up. He looked right at us and kept going. So we then walked down to a different bus stop, where another bus was scheduled to come by in 20 minutes. It was cold and windy. Again, the bus as it approached was driving so fast! I did not bother to wave this time. We were standing right at the bus stop. And the driver just sped on by. Both buses appeared to be driving well over the speed limit, but I if course have no way to verify if they were speeding or not. But neither bus cared to stop. I missed a very important appointment, which I ended up having to reschedule. My car is in the shop and this was my only experience with public transit. And it was extremely disappointing ud83dude14ud83dude21ud83dude23ud83dude21

On sunday may 3rd 2020 at 140pm METS bus number 10 04 was going south on green river rd. At up to 45 miles per hour. Tailgating the car in front of it.How is this acceptable?

Horrible busing system, because customer service is ran by a one single guy who has the worst people skills and horrible customer service skills and no knowledge as to how their system works so it leaves you trying to figure out the complicated system on your own. They need someone more knowledgeable of the system answering the phones, that can actually assist people with planning their trips accurately and one who has people skills, that's accustomed to dealing with the public. I believe it has potential of being a great transit system if it had key people with proper knowledge to educate and inform its patrons. A bus Tracking system would help customer service give more accurate times and better route information to the general public calling in to plan a trip.

Donald I just want to say how sorry I was to hear about you losing your little girl I hope you guys are doing OK I’ll pray for you and please pray for my boy and please call me are come over please if you wipe and son because of yourself a big hug please call me

Mets has a huge learning curve. The website is confusing and is not updated daily around all of the construction in downtown Evansville (or anywhere else. The map version of the route needs to show all street names the bus travels on. Instead I have to look at 2 different versions to figure out which bus to take, then call their office to confirm. I feel rushed and like a bother when I do call. A lot of inbound routes are different than outbound. The worst is that a lot of routes stop after 6 pm?!?! Walnut does not run after 6 and neither does Lynch. There are plenty of businesses with workers that have to ride the bus. That bus station is spooky. Do not make eye contact. Walk with your shoulders back and head held high and no one will test you. I need to attend a meeting to discuss my concerns I guess. We definitely need Sunday Service. But on a positive note, you can't beat $1 fare ud83dude01