US Social Security Administration

If you manage to get through by phone, the rep you get may or may not be friendly or helpful. The one I got certainly wasn't. I hope this isn't what we can come to expect from them from now on.

During prime time for tax preparers, instead of assisting social security recipients in opening a my ssa account, this office decided the social security program should be administered by the local tax preparation office. People visiting this office need to be aware that SSA professionals WILL pass the buck without hesitation. You are supposed to be paid Social Security professionals....stop passing the buck.

I went to resolve an issue. Several weeks later I called because the issue was still not resolved. They couldn't help over the phone so I had to take a day off work, drive over an hour to the closest office and speak to someone. The problem was that they forgot to make a copy of a certain form. A copy. I lost a day of work and drove 100 miles for a copy that I could have faxed or emailed if they would have told me over the phone.

I had my identity stolen. I worked with Mrs Hire. She was phenomenal. I have no complaints.

Very helpful and quick and very polite