James H Russell Agency Inc

A wonderful place to buy your insurance. Both ladies I deal with treat me like family!

I have done business with Florence Anaya for over 20 years. I have purchased Life, Home and Auto from this agency. On the few occasions when I had to deal with a claim, she went above and beyond here responsibility and helped me communicate with the adjusters and with the repair shops to make sure that everything was handled quickly and professionally. This is the kind of local service you can't get by going online to purchase insurance. I very highly recommend the James H. Russell Agency.

I insured with James Russel Agency for only two short monthis. Ensuring with the James Russell agency was the most stressful part of being a homeowner. The claims agent that I worked with whose name was Florence Anaya, was rude to me, expressed poor communication and customer-service and directly lie to me on many occaisions. Though I expressed desire to speak with someone else, perhaps another agent, my request was never granted. I have canceled My policy as up today and I would not recommend that anyone hold a policy with this agency.