Zales

Michael and the new Mgr.Dave really helped me with my repair issue...thanks guys. N.

"Very poor customer service" got screwed out a ring that I purchased several years ago.... now they claim that they can't record of the purchase after it got serviced the pasted 15 years...and on its last visit to their store for service it returned broken and won't fix or replace it... I claim ZERO STAR ON THEIR BEHALF

It took 20 minutes of standing, just to get these people to acknowledge you. Let alone help you.

I took my daughter to Zales tonight to purchase a gift that she had been wanting to purchase for quite some time. We walked in to the store and there were 3 associates working. One of them was helping a family and the other two were helping a couple. We waited patiently for over 30 minutes for someone to acknowledge us. We were never greeted and they never even made eye contact with either of us. We finally walked over to Kay jewelers to see if they carried the jewelery we were going to purchase. When we walked in to Kay they acknowledged us immediately and were extremely nice. Unfortunately they did not have what we needed. We returned to Zales and continued to wait. Finally after another 15 minutes I made eye contact with one of the girl associates and she very rudely said they would be with us soon. We continued to wait for help as 2 of the associates continued to help the same couple. After another 15 minutes I walked up them and said "Can one of you please help us? We just need to purchase a ring, and dont need help with anything." The woman associate with a pixie hair cut rudely walked over and said " What ring do you want?" She barely spoke to us and when she did was extremely rude. I could not believe how bad thier customer service was and how bad they treat people who wait patiently and want to spend money in thier store. If you can avoid this store at all cost.

Cheryl is the best!! Love her, she has always been the most helpful person in that store.