West Michigan Street Veterinary Clinic

I absolutely love West Michigan Street Vet Clinic and everyone who works there. The first time I went there was with a stray I had found and was trying to get healthy, initially at another vet clinic. The other vet clinic had done bare minimum at the checkups and not given me a lot of details. It wasn't until I took him here that I got a really clear picture of his health, learning things I had no idea were an issue since the other vet clinic didn't really do any in depth look at him. They were really upfront with me about his health and were really clear where the other vet had not been. Unfortunately, he needed to be put down but they were SUPER nice about the whole process. They gave me as much time as I needed, despite being busy, they were really caring and understanding and made the entire process as easy as they could. And later even sent me a condolences card in the mail. Since then I've taken my dog there for spaying and again, they were really professional and nice, despite my dog being sort of difficult. The wait can be long (I think typically we wait around half an hour in line before doors open and then about ten minutes in line after doors open and maybe forty-five minutes to be seen) and I would recommend getting there at minimum half an hour before the doors open to get a good spot in line, but the wait is 100% worth it for the affordable price and outstanding care you get.

I cannot say enough wonderful things about West Michigan vet. Our dog had gone to 2 other animal hospitals before we found this gem. Our dog needed surgery. They saw us the same day and got our pup into surgery the next day. Cost was very reasonable and they were super knowledgeable. I am so glad another animal hospital sent us here after giving us an estimate that was 7 times higher than West Michigan Vet!!

Horrible customer service. A lady at the front desk gave attitude and had horrible customer care. I get that they may be stressed, but that doesn’t give reason to show poor human decency. Yelled at my mother making her cry under stress. They really need to work on customer care. You won’t see my name in the records, so don’t even bother saying I’m not a customer here for it’s under my mother’s name.nnEdit for a reply to the manager: ...She did pay, did not refuse, and simply asked about why she was being charged ... And that is absolutely no excuse for the horrible customer service that is seen here. I have brought my other dog here as well, she is a chihuahua and is shy and there is still bad customer service. Front desk workers are rude and just have bad manners. There should be no reason that a young worker is choosing to give attitude to a teen that is asking about anesthesia given. The replies I have seen you give out are pretty passive aggressive as well. I am simply criticizing and reviews are meant for you to better your work place. You should accept them and not be upset about the bad reviews and simply either correct your mistakes or not respond in such a way.

It was very clean and they did really well with social distancing. Be prepared to wait a while since they don’t do appointments. It does look a little rough on the outside but inside it’s nice. I brought work with me to do in my car and my cat and I were ok with the wait. FYI the public bathroom is closed but you may be able to use the gas station restroom.nnThe vet was very nice and worked well with my cat. She explained everything and when I followed up with more questions via email I got a timely response. It was also very affordable. They went above and beyond with the care for my cat.

Very pleased with this vet I WILL be going back again!! Staff was super nice and helpful! Its walk in only I believe so expect to spend some time there but for the price its worth it!