Sunglass Hut

I scratched my favorite sunglasses right before a vacation so I was in need of a new pair. Being in love with my old ones replacing them was difficult. I worked with Chelsey who was able to find me exactly what I was looking for! Turns out I love my new sunglasses even more than my old ones! Excellent customer service from beginning to end! Highly recommend this store and Maui Jim sunglasses!

Awesome place! I had a nice girl named Rachel help me pick out a sweet pair of aviators! Would recommend to a friend!

If you want to go somewhere, be treated extremely rude, not have their 90 day exchange policy honored, be lied to( confirmed by both their customer service number and another SGH store) so that they can make their “quota” by giving you the run around, as the CS agent told me, spoken down to after being a loyal customer for years, and collecting a large number of high end glasses.nnThe management team, Brittany in particular, is an absolutely horrible employee and how she made manager of multiple stores is beyond me. She’s aloof to the products, rude, and has an amazing RBF to make you feel like she is doing you the favor by helping you. She has no business being in retail sales. The old store manager Lauren was amazing and they should hire her back. Lauren would bend over backwards to make sure you were a satisfied customer.nnGo there to try the glasses on, and then purchase elsewhere online for much less expensive.nn5 pairs of $300-$400 sunglasses purchased since November to be treated like that. No thank you. I’ll buy from Amazon, or directly from Persol from now on.nnSunglass hut, you have lost my business forever

I’ve always been iffy about Sunglass Hut locations however I found a pair that I loved actually at a different location. I went into this store to return the glasses because they weren’t as comfortable as I wanted them to be. I had literally worn them for a day. I was welcomed into the store and I explained that I wanted to return them and even potentially exchange them for a different pair. The woman in the store looked at my glasses for about two second then said “these can’t be returned” when I asked why she pointed out a nearly invisible mark on the lenses. She said they couldn’t be resold, I tried to convince her by saying I could pull any pair of sunglasses off the shelf and point out a flaw on them. She was extremely unhelpful and the the process is way too subjective. I left the store upset, had an even worse phone call with customer support, then went to another Sunglass Hut store in Castleton. They were great and helped me exchange my sunglasses for a new pair because nothing was wrong with the ones I returned. If you’re even going to bother with Sunglasses Hut, especially avoid this location, the employee I dealt with was terrible.

Super helpful people, excellent service. Good selection of sun glasses, too.