Balance MD

The staff here were wonderful. Although nothing was found that resolved my dizziness and other issues related, it was worth a shot. It is however the billing manager, Kevin McNaulty, that I had no problem telling him how I felt for he was entirely disrespectful and assumptive. I called in on numerous occasions to resolve my bill. I was met with a very long waiting period, for Dr. Sanders took his time in providing Kevin an answer, or Kevin simply forgot to return my call and wanted to save his own behind. I received another bill stating that I would be turnt over to collections, therefore I called in to ask, why have I not received a call back from Kevin to confirm or deny the arrangement we discussed? A day or so later Kevin called me and was lets say, distasteful to be kind. I am also pregnant so he was pushing buttons he didn't want to push. Very, angry little man. I sat on the proposal that wasn't what we discussed, until I contacted the main office so I could speak with someone else. my account was turned over to collections immediately. Great staff again, I still live with my issues, but the experience with that manager turns me away entirely. I wish I had never walked in that office.

My overall experience was extremely poor. I showed up to the Dr's office to what ended up being about a 10 minute long appointment where no tests were conducted and was billed $163.17 after the insurance wrote off another $137.83 (so $300 total!!). The Dr. asked me a few questions handed me 2 photocopied pieces of paper and told me my lightheadedness was one of these 2 things. To read these at home and decide which one sounded more like what I had...(ARE YOU KIDDING ME!!) I asked if dizziness could be caused by digestive issues and he told me no. (Which led me to 2 conclusions..He doesn't know what he is talking about and probably hasn't stayed up on modern medicine as it is extremely well documented about the connection between the brain and the gut.)(FYI I did get it resolved and it was a gut issue)nnI left the office feeling really upset and brushed off. I felt like the appointment was unnecessary to schedule if he wasn't able to conduct any tests. I also felt the appointments were being staggered on purpose to get more money. He was planning on scheduling a visit to come back for testing and a 3rd visit to give me the results of the tests. So 3 visits to do an audio test and tell me what it meant..why couldn't all of this be done in one appointment? I canceled all follow up appointments with this Dr. and made an appointment with another Dr who was able to resolve my issue.

I saw Dr Sanders and then almost a year later I start receiving bills. Turned out because of a miscommunication between my IU Health doctor and Dr Sanders they never sent it to my insurance. Now they say its on me because its too late to run through my insurance.nnFollow up. I received a call today and it seems that my primary care doctor dropped the ball on the referral and the Balance MD guys are trying to help me get this resolved.nnAdditional follow up. They still haven't billed my insurance and sent me another bill. I think they were worried more about the review than they were helping me.

I struggle with BPPV, and it shows up whenever it wants to! Dr. Sander's staff is always able to get me in, and the treatment plan always works! I don't know what I'd do without BalanceMD!!

Dr. Sanders is very nice and his team is helpful. You never have to wait long for your appointment. Anytime I call with questions they always get back with me quickly. I always have a great experience.