Deering Cleaners-Broad Ripple

I had my two wedding dresses and veil dropped off in my garment bag to be cleaned in April 2019. I left a note along with them to call me before they were cleaned so I knew how much it would be. I called over and over again, with a new excuse every time of the owner, Bob, being out. He was out due to arm/shoulder surgery for quite some time. He is the only person (so he says) that is allowed to clean wedding dresses. Once I finally got in touch, he had me on hold, checked the dresses and told me it would be $90 each, I asked if that also included the veil and he said yet. I was not getting these preserved, just cleaned. I was okay with this price. Months later he finally called me and told me they were cleaned. This process took well over a year from drop off time to the time they were cleaned. When I went to pick them up July 2020, they marked the receipt as if they were giving me a huge discount due to the length of time it took. Marked it down from over $300 to $160, though he already told me they would only be around $90 each. I was fine and went on my way. A day later I realized they did not give me my garment bag and also my veil was not in there. I called and talked with a girl on the phone, who took the message to give to Bob. I had to call over and over again to finally get him on the phone. He told me they don't have the bag or the veil, but they would keep looking. After a while, I once again had to call and follow up. He asked me again what the veil looked like and when I described it was just an extremely long piece of chiffon on a clip, he told me they usually have beading. He then asked me if anyone took any pictures of me in it. To me this felt like he was saying I was lying. So he gave me his cell number and I sent him pictures. He then did not get back to me for weeks, I had to again reach out. He told me his family was quarantined with Covid and that is why he didn't respond. He said they never found it and did not have it. He has never once offered any kind of resolution. I am extremely upset that he lost one of the most important garments I will ever purchase, and it is no big deal to him. On top of the cleaning process taking over an entire year. I would not trust dropping off a pillow case to this location ever again. You would think by good conscious you would offer some type of concession for losing someone's items. He will not even admit it and continue to act as if I am lying and didn't drop it off along with my dresses. BEWARE OF THIS CLEANER!

Just started using this business and I’m more than satisfied. They’re a great staff who’s customer service skills are extraordinary. The owner is a great guy and I highly recommend this service to anybody in need.

They do great work on everything I've brought in and have excellent customer service.

I love the staff! A great welcoming environment. Very efficient and timely.

The staff is great, always on time with and prices are very good!