Jared

Omg .. I truly want to thank the staff/Store manager at Jared's for finally getting my ring in for repair and understanding how much my ring meant to me. The store manager made sure all my needs was taking care of ... He personally called me and told me to drop my ring off on Thursday putting it in the best hands of his best diamond repair guy.. and Lord behold I picked it up today (Monday) 4 days later looking brand, brand new... Thank you all for always taking care of my needs..

One of the three places I go for my needs. Wife likes her diamond bands (she has four now) and her earrings from here. I get my hand jewelry at DD, and necklaces from Moyer's.

We got our rings at Jared's in winter 2018 before our wedding. We were so pleased with the service and dedication of the staff. A few months after our wedding (Jan 2019) my wife's diamond became loose. We took it in for a repair and thought everything was good. A few months later this happened again. My wife is retired, she is not hard on this ring. We took it in to get repaired again and thought everything was good. Then in April 2020 the diamond was loose again. Due to Covid, we were unable to bring the ring in for repair. Finally, in August we were able to get my wife's ring in for a repair. We live an hour away and I was hoping to be able to get it done same day like before. That was not the case, we had to drop it off for a couple weeks. On Wednesday, I went and picked it up, again we assumed everything was fine. My wife was so afraid that it would become loose again that she has refrained from wearing it a lot. Not even a week later, one of the Sapphires has fallen out. I thought when a ring went in for repair, all parts were inspected and fixed if need be. I thought there would be some sort of quality control check before you would give the ring back to the customer. A diamond coming loose three times and now a stone falling out seems unreal. This is horrible and bad service. A jewelry store that was once one of my favorite place to shop has now become a nightmare.

I am completely astonished by the experience my friends and I have had. My friend came in for a ring cleaning two days before her wedding, the store associate stated that she had two loose diamonds. One in her engagement ring, and one in her wedding band that she had never worn! I’m not sure how that’s possible. The associate gave us an estimate on how long it would take to get it fixed and she said it should be done by 4:30 the night before her wedding. And again of course not. The professionalism of this establishment is bewildering as they definitely do not meet the standards they swear to live by. You’d be better off to take your money elsewhere.

Today was the best day Of my life! We went in..I was unsure of what I wanted on my finger! However Lisa (store representative) Displayed amazing customer service to myself and my soon to be fiancée. Lisa was extremely patient and very kind and provided amazing service.nWhen you are ready to begin a new chapter in your life and are planning to start the search for engagement rings, you need to visit Jarred. Lisa, she is amazing and will take the time to listen and see your eyes light up as she provides assistance with showing the amazing selection of engagement rings. Gentlemen/Men know your budget and allow her to make your woman feel and become the dream that you have been waiting for! Thank you Lisa for providing me with amazing service and a memorable experience!