RCI Vacation Exchange Co

They give you the illusion that you make $15/hr. That is true for training. After training, it drops to $10.25, and commission you earn can MAYBE get to $15/hr. I was in the FLEX department which takes inbound and outbound calls. 90% of the time, for 9 months, I was on outbound. Customers constantly scream at you for calling and demand to be on the Do Not Call list. And even if you put them on the list, it doesn’t work. RCI also lies about the amount of vacation places they actually have. RCI employees take the vacations that are deposited by members, and members wonder why they can never get the vacation they want. I also got pregnant as soon as I started working there, but didn’t realize until I was 12 weeks in February. I went to HR to get ADA set up for doctors appointments, longer/more bathroom breaks etc. It lasted until May and they denied me for “not receiving my paper work” when I had turned it in 10 times and had physical proof and copies of when I had faxed it over. When I asked if I could reapply, they said they would not even consider it because I was denied. There is also an MPR that must be met every month. How many sales you make, scheduled adherence, what kind of commission you’re making, etc. And if you fail one of the 5-6 categories 4 months in a row, you get fired. My scheduled adherence began to fail because I needed more bathroom breaks (from being pregnant) and my ADA was denied. When I made a complaint to my supervisor, she simply said “well you need to stop going to the bathroom so much”. At the beginning of the fourth month, I had a meeting with my supervisor and her boss stating I would be fired at the end of the month. A week after that, my ADA got approved, but it was too late to fix my scheduled adherence. I ended up leaving the Friday before the Monday I would have been fired, and I was 9 months pregnant at this point. RCI only cares about sales and scamming customers. They do NOT care about their employees as much as they say they do.

We have been members of RCI for over 15 years but have noticed the level of service declining. We put in a cancellation request for a June trip to Fairfield Glade in Tennessee in April and did not receive a reply. So we called them today and unfortunately were advised that RCI was not refunding the entire amount, but were keeping 40%, which could be applied as a credit towards a future trip if booked by December 2020. This is assuming the refund policy doesn't change again. Based on the above, my advice is to stay away from RCI and look into Airbnb and other alternatives that memberships are not required. Membership in RCI does not provide privileges, only costs.

We have been RCI members since 1997. We had to move our vacation at our home resort in Orlando (not during our week) due the Covid-19 uncertainty. We decided to stay near a beach. We had to pay $69 for insurance or lose 75% of our points, then we were charged another exchange fee. Very disappointing that RCI is not waiving some of their fees in these unprecedented times. (23 years we have paid our membership and maintenance fees on time and this is how we are treated.)

Great company, They take time to share knowledge. I see a lot of reviews about sales presentations however I was offered one from state fair and said no ! easy to do or walk away. Because RCI does not sale or buy they are a membership for people who own already or looking to buy most cases you were probably speaking to a sales agent that does not represent RCI since they don't buy or sale ?nnI was happy with my experiences but to each their own and just like anything study up to know what your looking at and the difference between a resort and hotel experience.

Work at a company nearby and was eating lunch outside at an empty picnic bench on their large company grounds. Their security guard chased me off and was very rude as well.nnCan’t imagine I would do business with them for vacations if they can’t even accommodate a lunch.