Discount Mattresses and More

Terrible customer service! Ordered 1500.00 worth of furniture 3 weeks ago that was supposed to be in on 2 different occasions. No one answers their phone or returns phone calls! I was told it was in on the 6th of November and delivery would be scheduled that night/ next day. Its Tuesday night and nothing . No phone calls, Texts or Furniture. Id think twice about paying money for delivery at a later time!!

Great customer service ! Bought a mattress here, I was helped by Leon and Xavion, they got my mattress to me Same Day, great company ! Sending a few people your way!

DO NOT SHOP HERE!!!! THIS PLACE IS A SCAM. We were informed the couch we wanted would be delivered right after 5 pm on a Friday. At 4:30 pm on the Friday it was supposed to be delivered we received a call from Leon stating the couch we asked for was the wrong couch. He didn't know what a 'Left-Arm Facing Chaise' was and tried to tell us that we ordered the wrong one or that Ashley sent them the incorrect one (in actuality he didn't want to admit he told us the wrong couch was being delivered). When I asked Leon how the business was going to compensate us for this issue, he said we had no other option but to wait another day for him to talk to his supervisor. Leon would not provide us with a supervisor, manager, or customer service phone number. The next day, after calling him three times, he informed us that the only compensation they were willing to provide us was a $50 gift card or cash for a $1,403 couch we purchased. Leon still won't allow us to contact his supervisor and we informed him that we wanted out money back (we paid $447 total down) and Leon said he would have to ask his supervisor if they were allowed to give us our money back or not. After calling him again that day, he was extremely rude, told us this wasn't his fault and by the time we would get our money back they could potentially have the right couch delivered (for an extra $75 delivery fee). Now, we are informed that we have to wait until Monday to see if we are allowed to receive our money back or not. This business is holding our money and DID NOT provide the product we paid for.

Horrible service! DO NOT SHOP HERE!nI was told that my stuff would be delivered Friday, waited all day until 8:45PM when the delivery truck showed up, only to have the wrong sofa. I called the delivery truck and they stated that they had the right one on the truck and that they’ll be right back, never showed up. I was told by Leon that he’d fix it in the morning, nothing until 8PM when the delivery truck showed up but they had a floor model unwrapped so I asked for a new one to which I was told it was new but the took the plastic off to fit it in the truck(we all know how thick plastic is right). I was told that they’d fix the problem, well 5 days later I still have the sofa that I didn’t order and no one will call me back, this place is a joke and they have horrible customer service. But as the old saying goes “you get what you pay for” and I learned my lesson.

X was great! Friendly; quick, and informative.