Oliver Family Healthcare

My first of several visits was in 2001. I remember being grateful for the compassionate care I received and the reasonable pricing. I visited a few more times over the years and suggested this office to friends. But each visit was a little less pleasant than the previous.nnA little over a year ago, my (last!) visit was not a good experience. The doctor was very condescending, and I wonder how she would feel if she had a friend or family member who was treated the way she treated me.nnShe asked me the same question multiple times. There's no need to treat patients badly--the vast majority of us are honest people who visit the doctor because we need help. I got a large bill for my trouble.

Have been visiting this practice for.... 15 years? A long time. Have never had any concerns.

Be careful as they are very disorganized. They have about 2500 patients and clearly can’t handle that many.nnThey often forget to ask me to pay my co-pay after visiting. Then they’ll bill you later, not notify you and send you to a collections company and damage your credit.nnThen, they’ll laugh in your face about it when they stick you with the bill and fee’s later.nnUnfortunate because they have Great doctors. Just anpoor back office.

Was very happy here for a long time, but the disorganization here is frustrating and chaotic. Trying to call to schedule or cancel an appointment is very difficult. I was charged for a no show after calling several times the day before to cancel the appointment, and nobody every returned my call. The phone rang and rang, and eventually the call was disconnected without being able to leave a voicemail at all. When I tried to call about the no show charge, the same thing happened and I am unable to get ahold of anyone at this office, even during office hours. I will be switching doctors ASAP.

I have been coming here for years, Ms. Lacey is THE BEST pcp I could ask for. She really cares and goes above and beyond for me every time. I never have to wait long, even when I am a walk in. There has been times as a walk in I delt with someone other than her, but she would pop in just to check on me with the other practitioner. Would highly recommend her to anyone and everyone.