Simple Meds

Product is excellent as it makes it easy to deal with a complex dosage schedule with multiple medications. The issue is communication between pharmacy, doctors offices and patient has not been good lately. They need to do a better job of notifying customers prior to shipment when they have not received Rx from physicians. In my case my doctor's office has also been negligent but I expected the pharmacy to give electronic or voice notification that they are waiting on a Rx. I'm in the process of switching back to a local pharmacy and the labor of sorting pills myself. It is tedius and unpleasant but I know if there's any issue I can be face to face with a pharmacist in five minutes.

They took my scripts that were ready at the pharmacy and were hoarding them so they could all be sent out at the same time. That’s all well and good, but it took them 50 years to get them all and I was out of very essential medications for days. I called my normal pharmacy to see what was up and why my meds all of a sudden disappeared and they said Simple Meds called and took them. Meanwhile, I’m withdrawing from Venlafaxine (an antidepressant that is also used to treat nerve pain) and am experiencing brain zaps, nerves firing off and not connecting without any type nervous stimuli and feeling like I am going to seize. All because they wanted to send them all out at the same time, which at the rate they were going, wasn’t going to happen until January. Abruptly stopping taking Venlafaxine can be deadly. I could have died. I’m glad I called my regular pharmacy and figured out what happened. Good god. Zero stars, DO NOT RECOMMEND!!!

Simple Meds has been the brightest spot in dealing with our mother with Alzheimer’s. Taking her meds correctly had become a rough issue. Simple meds easily and sufficiently handled EVERYTHING to getting all her prescriptions in easy to read daily packets. They’re all labeled and dated so the confusion level is minimized. Kayla, my rep, took over for me and got prescriptions transferred from CVS and spent the time verifying insurance coverage. I couldn’t be happier with the level of customer service and ease of this plan. I speak with the same rep each time and she follows up any time there’s any questions. I’m never left calling them - she’s on top of it. Prescriptions can be so difficult to manage for loved ones and this company just made it so much easier.

Greg j others at Simplemeds have been excellent going forward after some clarification communication of shipping full packs. Hey really have been good. I strongly recommend anyone on multiple medications especially if traveling or taking during day at work etc.