Zales

My center diamond fell out of my necklace. They have had it to repair for 3 months when it was only supposed to be 2 weeks. Today they tell me it's done, I come in and they hand it to me still missing the center diamond! This is the first experience ever, the lady kept trying to tell us that just looking at it you can't tell that a diamond is missing from the center!! Are you kidding me?? Clearly that big hole in the center is missing something! Ridiculous, zales lost a customer in me today.

Great experience! Thank you Sunita!nI got my engagement ring in 15 min, fast and easy, everything what i want. I don't like to shop:)...so Sonita find for me my dream ring and made our experience very easy. She is a great seller and knowledgeable about jewelry. Thank you and i will be back for my new earrings:)

Worst experience in this jewelry store (Castleton Mall)nnI had a disappointing experience today. Well, I will tell my history. My husband and I bought some golden earrings and necklace there that were nice and I was happy with that shopping. After that, I was looking for a golden bracelet and we came back and bought not one but two bracelets and another fancy golden necklace, they were woven designs but one week later one of the gold thread was broken and I used the warranty to repair it and I was told it will take three weeks. Two days after that, the same occurred with the necklace and the other bracelet and I was so dissatisfied that I used the policy of one month to return them. So, I waited for my other bracelet to return for repair that it took more than three weeks when Zales called me. I went the weekend after to pick up the bracelet but just one week after it broke again, probably it was due the woven design, I am not sure. Once again I was so disappointed that I decided to return it but the lady who assisted me told me that the policy of one month of return was over because I bought it on May. I explained about the time they took to repair it and that it was not my fault, the lady could return my money but not before saying to me that she was making a favor for me because I had used it and I had already returned other jewelries, and when she sold them to me they were not broken. Omg! I was shocked because I was not only frustrated for the time I lost and the money I invested on them but for the assertions that the lady was saying when obviously you need to use the product to know if it works for you and your jewelry will last for a long time. I am not happy with her treatment and definitely I won’t buy anymore in Zales. Too bad!

HORRIBLE customer service. The two women who are always there- one white older lady and one Indian older lady are the rudest- every single time! Is it just to females or everyone?? I dont understand the attitude- you're working at Zales in Castleton Mall ud83dude12 Also, you will get different information from different sales associates on the same topic. Lastly, I recently went in and asked about something and the answer didnt sound right bc the sales guy gave me the wrong info for my situation and then I had to press more and he gave me a different but more reasonable answer after asking someone else. Unfortunately this is the only Zales in the entire area. If you can, go elsewhere .

Don't go to the sales associate Sunita very lazy didn't put any effort to find my name in the system I've been a customer over 7yrs!!!