Willamette Dental Group - Springfield Specialty

Went in today for routine cleaning and exam. It was the first tome I’ve been to this office. Emma did a thorough and gentle job as I do have some sensitivity. Met with Dr. Morgan for exam. Overall both were very attentive and helpful. Would recommend both.

I do not recommend for kids. My son needed extensive dental work for a genetic condition, so they referred us to a good pediatric specialist, however when we returned for a 6 month follow up with Willamette, the dentist barely looked in his mouth and said everything looked good. 6 months later with a different dentist I found out that my son had more cavities to the point that a back tooth was nearly gone. I'm disappointed for the money and copay spent that the dentist couldn't bother to take a closer look so we could've taken care of this sooner.

If I could give them 0 stars I would. Office miscommunication, billing errors, lack of urgency when dealing with pain they inflicted due to inability to schedule appointments in a timely manner. And the final insult that has led to this review being the management's inability to mitigate risk. Her amazingly lame excuse as to why I haven't received a call for referral after waiting patiently for a month and a half is the periodontist is on a personal leave. Where is your back up plan? The most basic of rules to follow as a manager and that's your excuse? Apparently it was insulting to hear me point out this incompetence but I'm insulted that I'm a paying customer and you have sat on this request and done nothing while telling me to be expect a call any day. All the while I have a tooth I'm at risk of losing due to your ortho offices lack of urgency before. I should have read the red flag message when I was sent home with a payment plan schedule on day one that was a completely different when I went to sign. I guess to salvage the 1 star rating I will say the technicians were very friendly.nnUpdate:nI called to speak with a manager after receiving a reply from my review. I was told that they were having phone issues and I would receive a call back shortly... It's been 3 days now. I can't believe this business is still in operation. Worst experience ever!

I was having severe tooth pain over the holiday and called Willamette Dental Eugene who got me set up as a work in immediately at Willamette Dental Springfield. I was pleasantly surprised that their staff is just as friendly and through as the staff in Eugene. Dr. Morgan was fast and really listened to my concerns. She gave me choices and did an excellent job that immediately relieved my pain. I couldn’t be happier. Thank you!

Friendly staff that is understanding and gentle. No longer afraid of the dentist! Highly recommend!