Comics Elite

Recently visited Shawn and he gave my wife and me a tour of both locations. An absolutely incredible experience seeing everything that goes on at both sites to ensure every purchaser gets their books in a timely manner. Even more importantly, Shawn and his team are the most dedicated and customer driven people I've seen in the industry. Shawn is also extremely generous with his time and always offers great deals on books. There is no better place to purchase books than from Comics Elite!

These guys have poor customer service and poor inventory management. I’ve dealt with them online and many times during cons, shows, and trade events. That being said I’ve never been to their store. My problem with them is their online service which is terrible. For example I placed several orders with them which when I received my order I noticed items missing from the order sheet being crossed out and marked with a red marked R or something to that effect, with no indication of what it meant, I put 2 and 2 together along with a phone call to their company to ensure my theory was correct. It meant I was refunded for the item, the only way I knew I was being refunded was between the order sheet and the email that PayPal sent me. Which they never called or emailed me themselves to say hey we don’t have an item or items on the list would you like something else or just a refund. So that being said, after trying to buy something from them several times that is listed available in both as a set and as an individual my orders kept being refunded, for the specific item, even though their website showed it as in stock and available for purchase. It was listed for sale and as available for at least a few months when it was actually no longer available, this was the case for other items as well not just this one! Finally I called and said hey I placed 3-4 orders with that item on it on separate occasions but I was refunded for that item every time, how come it’s still listed as available? Their answer was oh that was a mistake and I’ll fix that right away, we’re sorry about that. They never offered a free book or discount on an order, or anything to make up for the error that they constantly had me in. They also forgot to send two books to me from a 5 book mystery box which I only caught because I got books I didn’t recognize from my order and there was only 2 out of the 4 missing, not including the 1 virgin book that was the key part of the box. Which they eventually sent out but once again no offer of anything for the mistake, no keychain, sticker, business card or anything to show empathy for the mistakes they’ve made. I kept finding my order sheets missing items and being refunded on almost every order! Never once receiving an email or call about the problem. I dealt with them for a little bit longer after I brought the inventory issues up to them, to see if they would fix it providing them a chance. They had not fixed the issue so, I no longer buy from them. I find I can buy what sell else where. It’s a shame because once I find a company I like I become a loyal customer and will spend insane amounts on books. But because they poorly handled both customer service and inventory in my case, they damaged my customer relationship with their company that I would have built up with them...

I order the connecting cover of amazing Spider-Man 24,25 by Ryan brown raw and shipped them out and both came back 9.8. Just got my order for the new venom 27 they shipped them very well and I will send them out. Great company that ships with care.

Incredible online service, my comics came near-mint and very well protected; I have to day I´ve never seen the care for a comic as in this store, I highly reccomend it

Friendly staff. Got me exactly what I was looking for. Super close to work which is handy af.