Safeway Pharmacy

We filled our prescriptions at Safeway Pharmacy in Roseburg for, and I wish we would have transferred sooner. We didn't because there is one competent person who works there, which is why I am giving a 2 stars instead of 1 star (Thanks, Jessica...you are great!). The line is often long and very slow moving in the store, with no one helping or telling anyone what is going on for minutes. It's weird and unprofessional customer service. The pharmacists have treated my husband condescendingly. We are not sure why, as my husband tries to be as polite as possible. The pharmacist lost my prescription one time and blamed my husband. My husband had dropped off the prescriptions the week before for the pharmacist to store them because I didn't need them immediately, and the pharmacist couldn't find them later. After a day of looking, I called back and the pharmacist said he had found them. He didn't he call me to let me know! It was, in fact, the pharmacist's fault after all, and he never apologized for blaming my husband. We should have transferred after that. There was another time when the lady checking us out decided to sign my husband's name when she got impatient. That's forgery. It was on a HIPPA form. We requested a new form because we were not pleased that she so brazenly did that...just squiggled instead of him signing. Finally, the last straw was during the COVID-19 Pandemic. This pharmacy said that they would walk out my prescriptions to the car since I am immune-compromised. They had already done this for us before that specific day. My husband called to let them know we were ready. Joe, the pharmacy tech (who had done this for us before), said we would have to come later, not at 9:30am because they were under-staffed, so come at 10:30am instead. My husband did and he called before he came to make sure they were ready, and they were. However, once my husband was in the parking lot and called to let them know, Joe said he would have to wait a few minutes...okay no big deal...it's worth it for the convenience. After 15 minutes, my husband called back to check-in, and Joe said that they were totally swamped and that he would not be able to come out, so my husband could either come inside with a mask since that would protect him from the virus (yes, this health provider gave my husband this misinformation that masks prevent the virus...it only prevents spreading it--this is dangerous misinformation), he could continue to wait for an unknown amount of time, or come back later...then Joe hung up on my husband. Again, horrible customer service. I needed my prescription and my husband is my caregiver, so he put on a bandana since he didn't have a mask...he wasn't planning on going out in public that day. Joe put my husband in a bad situation considering my disability. When my husband went inside to the pharmacy, there was no one in line and the 2 people working were just standing there chatting. They looked caught, like they didn't think my husband would come in. They certainly were not slammed. Joe was being lazy. We immediately transferred our prescriptions to Rite Aide because they have a drive through option, so now my husband doesn't have to worry about anyone needing to run out prescriptions. The customer service is so much better. I hope Jessica at Safeway Pharmacy can get some better colleagues. I'm glad that the amazing former employee Rusty got out of there. We do not recommend Safeway Pharmacy in Roseburg.

Usually not a long wait, nice kind and helpful people

The pharmacist is really sweet and kind:-) the receptionist is really sweet and very kind as well:-)

I call the head of time to ask if they had my prescription in the said yes I walked all the way to Safeway to be told they didn't have any

They always go out of their way to help if they can. They are very professional, kind, polite and knowledgeable staff.