The Eye Place

I have been a patient at the practice for decades and have been satisfied until recently. They have refused to process my insurance claim now that I am on medicare and carrying supplemental insurance. When I lost a contact they refused to get me a replacement unless I came in for an eye exam. Now they are hounding me for payment for a service I didn't want or request and still refuse to bill my supplemental insurance. I will be taken my business elsewhere.

Everything goes well except for the front desk response. So rude attitude! .. I have asked query about new patient form and she responded but very rudely. Overall Dr is good and she explained nicely all issues and given enough time. Appreciate it if the front desk should be nice and soft while responding. Deserve five stars but disappointed with the front desk. Thanks

Contacted their office to ask them if they still take my insurance, VSP. The receptionist who was rude said we should we take a lot of patient's with it. Also asked her if my upcoming appointment will be cancelled on August 7th at 3:30pm. She stated she does not know at this time if it will or not since we can only allow ONE Eye Doctor in a day vs the normal staff of Doctors. My husband was told he could not make an appointment at this time due to the COVID rescheduled patients. He is a patient at your facility. My husband is also a diabetic in which he was not able to go to the facility at the time of his yearly exam due to COVID. This is forcing my husband to make the change in his Eye Doctor choices on where he wants to take his business to.

Dr Deak is wonderful and sad she has left the practice. Ruthann Miller is the best! Front desk and scheduling staff are rude. Will mostly like move to another practice because I am tired of being treated rude since this has happened to me several times, most recently today.

They have left me hanging with no contacts and no way to get any... their voicemail said someone would answer the phone Tuesday and Thursday, but still just a recording.. email that is is on the recording is inaccurate.. I will be finding a new eye doctor! I also found that the doctors are friendly but receptionist and girl that fixes frames were extremely rude...