COACH

Alex and Karen thank you for another fantastic Coach shopping experience.nCustomer Service in this store is top notch. I highly recommend.

Today I had a wonderful experience with Lina at the Coach Garden State Plaza store. I needed to exchange a handbag that I thought might be a complicated transaction. Lina handled it with superior customer service. Wasn't complicated at all. Lina walked around the store showing me all the different handbag styles and I found a handbag I love. She made me feel very comfortable and I left there a happy customer. Thank you Lina for making this such a positive experience.

Love their new branding image. The sales people are very pleasant and well informed on their products and services.

Went to have a repair made to a gift received 15+ years ago. I was treated like royalty! Incredible customer service!

Very attentive and kind staff members, a very pleasant experience.nnI was looking for a gift for my sister (she LOVES Coach!) and I was immediately greeted by one of the staff - she has black hair and wore glasses, wish I could remember her name - she offered assistance and pointed me in the right direction when I told her what I was looking for. While browsing, another young lady who works there walked by and asked if I needed any help, when I found the item I wanted I noticed a small mark on it and asked the second young lady – her name is Tiffany – if there might be any more of the item in the back. She instantly offered to look for it and found another one for me. I had been shopping for quite a while already, so I took a seat and when she found what I needed, she offered to bring the iPad over to me for purchase so that I could stay seated (I appreciated that). Both Tiffany and the first young lady I came in contact with also offered me a bottle of water while I shopped. All of this really made the experience very pleasant and worthwhile, which is always important, especially when shopping for a premium item such as the things this store sells. So, thank you!