Helzberg Diamonds

Great customer service. The whole staff has pretty much changed. I Highly recommend this place.

Great service. Friendly and knowledgeable.

Great selection of items . However , the sales experience vs my other experience there was completely different. People are always extra nice when they make a sale . Ordered a wedding band from there at a size 6, which matches my engagement ring size . However the ring that came in felt extra snug and they didn’t seem to think it was out of the ordinary. They actually had to spray my finger to remove the ring. I went to another Helzberg location and they told me the ring was a 5 1/4. What the hell?? No wonder it was so tight. How did I end up with that size when I’m a size 6 and ordered the same for my band. I ordered my true size at the willow brook location who was extremely helpful. Good thing I’m not getting married this month .

Worst service ever at Garden State Plaza. I had a simple return for something I ordered online and the woman did not know how to do a web return. I had to wait 45 mins for the manager to get done with his client to be helped. Totally unacceptable. All employees should be trained to handle all business transactions.

I went there to have a battery replaced on my daughter Michells watch and they charge me $50 to replace a battery I felt I was rip off I own plenty of watches and the average cost to replace a battery is around $20 to $25 at most, I pay the $50 because I dint have much of a choice my daughter was leaving from the mall back to college. Is a shame because they have nice watches there but I will never buy anything from that store for the simple reason I felt they they took advantage of me