Tiffany & Co.

Usually a fan of this store, but a little annoyed that mine and my husband’s wedding rings cannot be cleaned, I’m assuming due to the pandemic... It’s a machine that cleans the jewelry, and if you’re able to PURCHASE in-store, you should be able to clean my jewelry, too.

My husband and I went to the store because I lost the back of my earing and wanted to replace it. There was one customer in the store.nnAfter he left, we were asked if they could help us.nnThey directed us to customer service. My husband started walking there and I wanted to browse and look at the Jewelry with intentions of buying something if it caught my eye.. Immediately they stopped me and one of the men in suits was directed to walk with me.nnI felt completely disrespected and said I'd join my husband. They acted like we were there to rob them.nnWhen I went to the customer service the young woman was extremely condescending.nnShe was dressed beautifully and had long nails which made it almost impossible for her to handle the jewelry. She was helpful but when I asked her a question about the earing , she just shot a look at me and did not respond.nnFor years my husband has been shopping at Tiffany in Palm Beach, Florida as well as Paramus.nnAs for me I'll never go there again.nnI shop for quality, not a fancy name.nI'm sure someday soon I'll be reading they went out of business.

Visited Garden State Plaza location in NJ. Very disappointed as they offered no help in cleaning my wife’s engagement ring that was purchased here in 2014 and also not offered appraisal service. Some insurance companies require current valuation to keep the article insured at current value. There were about 8 stuff working in the store, all in black suit and tie and they just sit there and look pretty. When we purchased the ring, we were promised lifetime cleaning service and that was one of the factors I decided for Tiffany relative to other options, but today I was let down by their unhelpful staff and lack of professionalism. I am sharing this here because I don’t want others to have a negative experience despite paying almost twice for what you get. I knew they but I paid the money because of the service which they failed to deliver today. Do your research and pause before you make a purchase from this jeweler. Don’t just buy the ring because the name says Tiffany and there is a certificate number. It means nothing.

Professional and respectful people and are always willing to help . even if you're just looking around they're willing to help . thank you very much David and Amanda for helping me

Great first time Tiffany experience shoutout to Ms Lisa!