Area Floors

I did not get a chance to work with Area Floors, but I can comment on their customer service level over the phone. When calling to get a reminder of pricing for some of their products, which I was told in store a few weeks prior, I was told they could email some details but I could not order this product until my contractor set up an account. That's completely understandable; my only goal had been to get a reminder of the pricing estimate they told me in person a few weeks earlier so that I could decide if it was worth it to ask him to go to the effort to set up an account. This seemed reasonable given I'd received the very information I wanted just a few weeks earlier.nnThe person I spoke with told me should could email me an idea of pricing but I couldn't place an order until my contractor set up an account. Again, I understand that. 2 minutes later, however, she called to tell me she couldn't send that pricing without a contractor name, and rather than allowing me to say anything, such as my contractor's name, she HUNG UP on me. It was astonishing. The manager answered when I called back later, but while she said she was sorry, there was no assurance that that lack of customer service skills would be addressed or that this level of rudeness bothered them.nnI understand this store/location is not a retail store, but treating anyone that rudely is never okay, particularly when all I was trying to say in response was the information she wanted.

Truly the best! I shopped around and found that this is the best company with the best products at a great price. What makes it even better is the wonderful, professional service I received from Josh, Megan and Dawn at the Lake Oswego showroom. So warm and welcoming, knowledgeable and helpful while I took my time to make my selections. Best products, best people, best service. Do yourself a favor and purchase here.

Area Floors sold my client some tile that would not physically work with the field tile she ordered. They made a mistake, they aknowledged that they made a mistake, yet they still would not re-imburse us for the purchase. They claim to be proffessionals, but what they are is snooty, arrogant, and aloof. There are tons of tile stores in town, do yourself a favor and go elsewhere if you are in need of a proffessional.

I love working with Area Floors. As a contractor, I know I can trust my clients to go in and get great service from a highly knowledgeable staff. Dawn has been a great help on my most recent project, and no matter who is helping me, from the owners to each staff member, I am always confident in the products and service they give!

Suzanne was so helpful and friendly! Worth making the time to come by.