Sawyer Place Laz Parking

Parking through LAZ for 13 months while a resident at Sawyer Place was a nightmare. The employees lack professionalism, attentiveness and care. One employee’s negligence caused a crash and hundreds of dollars worth of damages to my vehicle. To make matters worse, management attempted to cover up the issue by blaming it on construction, which wasn’t true based on the employee’s eventual confession. As an apology, I was provided a parking space upstairs which I found insulting. My vehicle was parked on the lower level prior to this incident. The car elevators were also frequently out of service and caused major delays and inconveniences.nnOne month I was two days late on payment as a result of not receiving an invoice via email – every month prior to this an invoice was received. For the two days, I was approached by every employee and asked about the payment, which I intended on paying. In one interaction with an employee, I was also threatened that my vehicle will be towed if I did not pay and that this message had been communicated by management. I hadn’t yet received the invoice at the time of the interaction and management also denied the claim my car would be towed.nnThe sanitary measures LAZ took, specifically in response to COVID, was mishandled. Employees frequently had their masks pulled down and wore the same pair of gloves, cross contaminating multiple car surfaces and keys. LAZ also did not communicate any precautionary measures until May 19th.nnBottom line is this garage, which is associated with the “luxury” apartment building, Sawyer Place, is mismanaging and results in inadequate service. This poor experience has also caused me to lose faith in LAZ as an organization. For the last two months of my residency at Sawyer Place, I parked through Buena Vista garage and had a good experience. The only reason I did not park there sooner was because of a wait list. I don’t write this review out of spite, rather in hopes nobody has the same or a similar experience.

Despite signs claiming this is a 24 hour public garage, the attendant told us it was only for residents of the building and turned us away.