Map
Detailed Information
- Place Types Jewelry store
- Address 8000 Mall Walk, Yonkers, NY 10704, USA
- Coordinate 40.9276443,-73.8540722
- Website https://stores.pandora.net/en-us/ny/yonkers/pandora-jewelry-us4
- Rating 3.7
- Compound Code W4HW+39 Yonkers, NY, USA
Openning hours
- Monday 10:00 AM – 9:30 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:30 PM
- Thursday 10:00 AM – 9:30 PM
- Friday 10:00 AM – 9:30 PM
- Saturday 10:00 AM – 9:30 PM
- Sunday 11:00 AM – 7:00 PM
Photos
Reviews
Waited online for 30 minutes. As pairs of two came out I kept seeing pairs of two coming in. As two came out a lady went ahead of me went in and held the door open for me. The moment I get in an employee by the name Giselle singled me out. Got loud with me and proceeded to tell me to wait outside but said nothing to the lady that walked in before me. When I asked her why me and not the person that walked in before me. She repeated herself with an attitude and told me to leave. Not a minute went by while I was waiting when they let 4 more people in before me. I WILL NEVER SHOP IN THIS LOCATION AGAIN and I DONT RECOMMEND IT. CUSTOMER SERVICE IS THE WORST. IVE BEEN SHOPPING AT PANDORA FOR YEARS AND NO OTHER LOCATION EVER GAVE ME THIS TREATMENT. That experience made me want to never shop at pandora again.
I’ve been a pandora customer for years and I never had an experience like this! I had an appointment for the Black Friday special and I was being helped by one of the associates, she was very nice but her manager was extremely rude. The way she was talking to her other associates or co workers is unacceptable. She told people to leave the store because only two people were allowed to shop. When I walked in she told me I had 30 minutes to pick out what I wanted. She kept rushing and looking over the associate that was helping me and I felt extremely uncomfortable. I’m never coming back to this location again! Very disappointed that pandora has a manager like that. I believed her name was nessa or something similar.
This is the worst pandora store I’ve ever been to. They do not tell inform customers about their return policy and expect them to just know it. I wasted my time going back to this store TWO DAYS LATER and waiting on the line just for them to tell me that they couldn’t change the size of my bracelet. I think they should inform customers about their policies as well as not rush with customers because of the line outside. Wouldn’t recommend this store to anyone.
I stopped by today at the cross county location to shop for my wife’s birthday gift. A pandora employee named Geegee provided me with assistance. I semi knew what I was already looking for when I arrived because I had been searching on line. I expressed to GG the concerns I had after reading some reviews from previous customers and she clarified and also guaranteed that I would experience such things. I work for a company that is based on top customer service and nothing less GG today provides that for me. She helped me find the perfect set for my wife and when we had some trouble finding items that were not in stock she checked to see if it was at another store ultimately ordered my items for me online because we just couldn’t find some of what I was looking for at her location she also helped me figure out what size was adequate for my wife’s wrists on what little I go I gave her which was one of my concerns to begin with. So go check GG out she knows what she’s doing also pandora give this woman a raise for being at work during a pandemic providing such quality customer service. It’s people like her that make your company stand up to its standards and make my wife happy. Thank you Geegee very much!.
Very nice and helpful staff. I like the fact that I can bring back my jewelry and they clean it free of charge.
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