Zales

The individual that sold my fiance and I my wedding band was not pushy, knew what she was doing and was pleasant to work with. They updated me about my ring being resized even before I got it back. I've never experienced any of the negative things said in these comments from a Zales associate. I bought a ring for myself about 6 or 7 years ago at the same location, and even then I never had a bad experience.

Every encounter I've had with zales has been terrible. I will never buy anything from them again. Today was the last straw. I went in for my wedding ring inspection for the warranty. The website said they opened at 11-7. Sign on the door says 12 -6 plus they close for lunch per sign on the door. I also called and there is no recording at all let alone the store hours. Huge waste of my time and money. Clackamas is the only regular store aside from Medford and I live downtown Portland. There's more to the story I'm exhausted just thinking about all the issues I've had with them.

I drove 45 minutes to get my wife's ring I had gotten and they had closed 15 minutes early. So I came today and on the website it says 12 am not even 12 PM but their gates are closed and they are sitting there saying they dont open till 1 which is bs online and the website. Never shopping at zales again and never will tell anyone to come here worst customer service I've had.

just tried to stop by at noon and they're closed. Tried calling no one answers the phone no answering machine no way of knowing what hours will be. Very disappointing!

My husband got my engagement and wedding ring from Zales, originally the Vancouver location- once that one shut down we were forced to go to the Clackamas location. Not only is it a 45 minute drive, but each interaction that we've had with the staff has been a pain. Most recently, my ring was soldered after the wedding, when I dropped it off, the staff recommended stapling all my warranty paper/receipts that showed the purchase price and every time that it had been inspected into a packet. When my mother arrived to pick up the ring for me two weeks later (she works in Portland and offered to pick it up) she showed them the stack of stapled information for proof of pickup. The staff member took that to retrieve the ring from the back and never returned the papers to my mom. When she gave me the ring 3 hours later, she noted they never returned the papers. I immediately called and spoke with Selena on 11/27 who said she didn't know where they put it, but she'd look. She called a few hours later and said she couldn't find it, but she'd ask the other staff and call me back the next day. I never got a call back. Called and spoke with the manager Reina, on Monday 12/2. She assured me she would look for it and give me a call back, never did. I had to call her back 3 days later on 12/5. There was never any apology for losing this paperwork, the follow through was poor & it took 5 calls to get any answers. Reina said she would reprint the information she could find on file and I could come pick it up.... I asked her to mail it to me because I didn't want to drive 45 minutes to get papers they failed to return. She agreed and said she'd get it in the mail for me. As I write this on 12/17, still nothing. *Update- finally received on 12/19* The team at Zales has dropped the ball every single time when it came to resolving this issue. Love my ring, but highly disappointed in their customer service. Save yourself the trouble, go elsewhere.