Jorgensen Rachel OD

Just wanted to say something about the MORON who has the other review here. There is nothing about Dr. Jorgensen in your review so why are you reviewing HER with only 1 star. I have been a patient of hers for years and she is very good. If you have a problem with the clinic, review the clinic(with your 6th grade grammar).

I purchased my glasses at this clinic in March of 2015. The girl in charge at the time forgot to order my glasses. To make it up to me she gave me trial contact lenses. I really appreciated her effort to make it up to me. I went back on July 8th because my lens on my glasses was cracked. I tried to order contact lenses and couldn't because my RX had expired. I scheduled an appointment for July 22nd and asked her what the cost of the appointment would be since I don't have insurance. She told me $160. On July 12th I received a call from Natalie letting me know my insurance termed and if I needed to reschedule for the appointment. She made me feel like crap because I didn't have insurance and I already had updated it with Diedra. I went in on July 22nd to cancel my appointment and let them know how I felt and asked about my lens. Diedra admitted she forgot to order it and now it's been a month and I'm still without it. I think its so rude that they forgot to order my hardware. Very unprofessional. The staff does not do well with follow up from my experience.