Bean Counting and Consulting LLC

I was recently doing business with Bean Counting and Consulting. I liked their service and they have great employees. I paid all my bills on time. I particularly needed their skills because I lost my bookkeeper and myself and my staff are trying to take over the job of bookkeeping for our business. We are also changing from Quickbooks to Quickbooks Online, which is difficult to learn.nnI recently tried to add an entry, and was refused by the program, which wanted a password. So, I took the proper steps of calling my accountant, and Bean Counting and Consulting to ask if they had blocked part of my program with a password, and they both denied it.nnSo that means that my accountant, Bean Counting and Consulting, and myself did not have access to certain parts of Quickbooks Online. It was like some unknown person changed the lock on a room in my house, but didn’t tell me that they did it or why.nnSo I called Quickbooks Online technical help. To regain access for my accountant, Bean Counting, and Consulting, and myself the first step to fix it is to temporarily remove all other users, which automatically sends an email to them saying that they are removed.nnWhen the owner of Bean Counting and Consulting received this email, she sent me an email saying that “Due to the below email notification received stating we have been removed from your company QuickBooks file, I accept this as your written notice to terminate services with Bean Counting and Consulting.” Which wasn’t the case at all.nI called the owner to ask a bookkeeping question. She answered the question and in a harsh voice said that I was no longer a customer (I don’t read emails for days at a time, and had been on vacation, so I hadn’t read her email yet).nI explained the situation, and it turned out that she was the one who had put the block on my program, but had failed to inform me or my accountant of the password that she had put on my program. I said that there was no malice intended on my removal of her access to my program, and I added that I love and need her services. Also in a harsh voice, she said that it was just a misunderstanding, which it was!nShortly after our conversation, I re-sent access to my program. In return, I received an email from her: “I believe it is in our best interest to part ways. For your records, the closing date password that was placed within your QuickBooks file was…”. And she gave me the password.nI would give their work five stars. But for leaving my business hanging, based on a misunderstanding, I will subtract four of them!nI wish her the best of luck in her business. They do good work! But this is not the way you treat frequent, timely paying customers!nDr. Jeffrey Dougal D.C., L.M.T.

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