Massage Envy

By far the worst experience with massage envy since being a member, this is by far the closest one to me but I will continue to go out of my way because I’m always having issues when I schedule here and the bad thing is this is usually the easiest one to get an appointment at but now I see why. Two of the six bad experiences I had here they chose to take another known customer over the appointment I scheduled online and then try to say I didn’t schedule it smh this is the last time I even try with this location.

Place was easy and near by noting over the top but i would go back!

Kellen is the most unprofessional front desk person I have ever come across and Nathan didn’t show up for my massage. Will not be returning.

Well run and pleasant staff and environment. They have specials which we usually take advantage of as often as we can. The benefits of massage are very evident for us using the services offered. Staff is very knowledgeable and pleasant.

BEWARE OF THIS LOCATION! I have had SEVERAL bad experiences happen at this Massage Envy. In fact, don't use Massage Envy, go with Hand and Stone.nnI have been a member of Massage Envy for many years and have acquired so many credits. I have been trying to use all of my credits, so that I can cancel my membership due to the experiences I have had here.nnI am a new mom who works a regular 40 hour work week. I don't have much down time to myself, so I look forward to the days I have an hour lunch when I can schedule a massage. It's the rare chance I have to unwind and relax. In the past few weeks, I have had my appointment suddenly canceled with little to no notification. The first time, I was understanding as things can come up and happily rescheduled with them for the following week. The following week came and they told me they had to reschedule my appointment again. I expressed my frustration as I had already been reschedule only days before. They said they would add a half credit to my account for my inconvenience. I don't need the extra credits as I already have way too many, but I was once again trying to be reasonable and accepted their offer. My next appointment went as scheduled. After that appointment, I scheduled to have an hour massage during my lunch break today.nnI went to the store today as I hadn't received any notification that the appointment was cancelled. In fact, I received a voicemail yesterday afternoon saying that my appointment was scheduled as planned. When I got to the store, there was a printed notice on the door saying that due to inclement weather, they wouldn't be open today. I understand that it had snowed overnight , but the roads were able to be driven on today - I know as I had no issue driving in my 2-wheel drive car. Also, they were clearly able to make it in to post the notice. I don't understand how they weren't able to call their customers to cancel the appointments for the day if they had no issue driving in to post the notice on the door.nnTo be very clear, I do NOT want credits added to my account. I want to be able to take my credits and add them to gift cards as I don't want to have to continue to pay monthly for massages that I clearly can't seem to get since they constantly want to cancel/reschedule my appointments. I wish I could cancel now, but the company has an insane cancellation policy that requires you to have to use all credits on your account within 30 days of your cancellation - not reasonable since I have well over 20.nnI sincerely hope the manager of this location will take this seriously and do whatever they can to fix the situation in a matter that will satisfy this customer. I have been more than reasonable so far.