Zales Outlet

Well in looking for a Nice engagement ring for my fiance and after reading all the reviews I don't think I'm going to ride 15miles to New Jersey just to have a bad experience. I guess I will stick with the city ...... Too many cons and not enough pros .....

It is clearly the worst store ever. The diamond fell out twice in two years!!! I have a warranty but since I missed the day of my usual check up because of the shut down in March, they make me pay. I am not going back to this place and I don’t recommend you to do it also. Worst jewelry master I have even seen.

Our ring was purchased online and apparently Zales does not offer warranties for merchandise purchased online. Online orders are only backed for SIXTY DAYS and it’s now been 4 months since purchase and the ring is damaged. So you only guarantee the quality of your jewelry for 2 months???????? The ring was picked up IN STORE and today they offered us to buy a warranty for the damage of the ring. Why didn’t you offer the warranty purchase on the day the ring was picked up? Clearly at pickup you knew it was an online order. Point of the story: Zales only backs their online purchases for 60 days and they inconsistently offer warranties at time of pickup because they want to get the most money out of you.nnOur sales associate was the best and really tried to help us. However the manager Chuck is by far the worst and should not be a manager. His only concern is policy and not Customer Service which is the business he’s in.nnNo one wears name tags so I don’t know the associates name but she was at least trying to help.

I wish I could leave a good review for this place. They were great when I initially went to purchase an engagement ring for my fiancée. Super helpful and I got the most perfect ring.nnBut my fiancée and I have been in a few times since the initial purchase for sizing and to look at bands and I have not been impressed. We are always overlooked when we go there. No one pays attention to us and I can only assume it’s because there are usually people who are twice my age in there also looking at jewelry and they assume they can spend more money. It’s such a shame that they don’t value ALL of their customers equally.nnSo for young people, between the ages of 20-30, and I absolutely NOT recommend Zales. Do yourself a favor and go somewhere else where they will value you.nnReally disappointed.

Terrible customer service. My sister and I went there to repair her necklace that needed soldering. After a brief scan of the necklace, we were told by a Gail that we’d have to remove 3 knots on the chain ourselves before it was sent off. She then proceeded to get a safety pin for us to remove the knots, and that was only after a colleague suggested it. We were at first told to use our fingers.nnWe asked if we could pay to have the knots removed along with the soldering, and were told by Gail that there was just no possible time, given the holidays. After much going back and forth, she relented and gave us a price for each knot ($15), something of which she originally said there was no price for.nnWe asked, again, when we could anticipate picking up the necklace, and again were told that the location was just too busy to remove the knots before sending it off. Again, after much back and forth, we were told it would take a total of 6 weeks to have the knots removed and necklace soldered.nnCompletely understand that the holidays are a busy time for everyone, but by 1) not being able to remotely share a time period, let alone 2) putting together an arbitrary price for the removal of 3 knots, we were both taken aback by the lack of consideration and, simply, help from the Zales team at this location.nnMaybe the fact that it’s an outlet has something to do with the lack of professionalism. But never again.