Piercing Pagoda

I went to get my second holes pierced today. The girl was really nice that did them. I even asked her advice to chose between a jeweled butterfly or little pearl earring to pierce with. She and I decided on the “small” pearl. I paid and did everything. She pierced me and when I looked, it was the WRONG earrings. She picked the big pearls. When I said they were the wrong ones and I didn’t like them, she shrugged it off and said in about a week I can just change them. (There’s no way I’m going to be able to do that that soon and I shouldn’t have to.) I didn’t pay extra money for the bigger, more expensive earrings to take them out a week later because she grabbed the wrong ones. They should show the customer the earrings they’re going to use before payment so this won’t happen. I went back two times to try to work up the courage to say something but they were busy trying to pierce a screaming kid. I left with tears in my eyes because of how disappointed I was. I did this because I have special earrings I don’t take out because of sentimental value involving my mother who recently passed and that special thing was ruined for me. Laying on my side tonight hurts because the stupid, bulky pearls push against my ears; another reason I needed small earrings. I regret putting that money out, much more than I had anticipated, just to leave with earrings I didn’t want and look silly to me. I’m still just so disappointed. She should have done something to compensate for the mistake. I’ll be calling Piercing Pagota customer service tomorrow to see if I can’t get compensation for the mistake. She was so friendly, but they need to be more careful.

They were awesome! My grandson felt safe getting his ear pierced. They used covid guidelines and I watched how clean and professional they were. You need appt.

I believe my pierces name was Madison, ASSOC#13523443 at the Deptford Mall. She was great! Very friendly and knowledgeable about piercing. She answered all of my questions about after care of the earring and made additional suggestions on how to remove bubbles. Thank you!

The employee we had was very friendly and helpful we were looking for chain for a locket we just weren't sure if it would fit through since we didn't bring the locket with us we ended up going back and buying it

Great customer service. However, the chain I bought from them broke twice. I have the protection on it but looks like I'll have to spend more money to get a better quality chain