Smithville Jeweler

Great quality and selection with family friendly service. Highly recommend a visit and meal in the Village.

Not all employee wear masks - very dangerous- no consideration for customers - cold to deal with - not knowledgeable about Rolex

I brought my wedding band and engagement ring to the Smithville Jeweler to have it rhodium plated, cleaned and inspected for any loose diamonds and prongs. My ring had been repaired in the past by a different jeweler who has since retired and that is what lead me to Smithville Jeweler. I left my rings with one of the workers and was told the jeweler would be in contact with me and that it should be done in 10 days.nn2 days later a women from the store called me back to ask what I wanted done with the rings. I found this interesting as I had the receipt and the receipt had what I wanted done written down on it. I explained to her what I wanted and she relayed that to a man in the background (I’m assuming the jeweler). The jeweler asked some questions which I couldn’t hear, the women then repeated them to me and she relayed my answers back to the jeweler. This went on 3 or 4 times before I just said can I speak to that person you keep talking too and cut out this middleman nonsense.nnShe put him on the phone and he explained to me that it costs $65 per ring to rhodium plate it and that it would need to be cleaned before he did that. If he cleans it diamonds could pop out and if that happened (which he led me to believe would happen) it would cost $75 to replace each diamond. He said the prongs were bent and overall the ring looked like there had been a lot of wear and tear on it. I went back and forth with him, asking him a number of questions and he finally said, “I would suggest just putting your diamond into a new setting, I don’t see the point in throwing good money on bad and truthfully I don’t even want to put this into my machine”. He said the setting wasn’t that good and that the prior jeweler who had fixed it didn’t do a good job on it.nnI picked my rings up that day and found a different jeweler. This new jeweler I went to, said the setting and repair job was fine, he cleaned my rings, inspected my rings, fixed some loose prongs, soldered both my rings together and rhodium plated both of them for $60.00 and it was done in 3 hours.nnI have no clue why I got the run around from the Smithville Jeweler. If he didn’t want to work on my ring, I think he should have just said so instead of making up excuse after excuse.

The jewelry clerks are very helpful and the jewelry here is so beautiful. The sales are also amazing. They pick each piece individually at the jewelry shows and have every style including price range. I will be returning. I love my Peridot and Aqua earrings; they are so unique.

Thank you to the entire staff of Smithville Jeweler. I absolutely love my new ring!!!!