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Zales

2400 10th St SW, Minot, ND 58701, USA
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Reviews
Lovey Doume (10/06/2019)
I went into the store for the cleaning of my jewelry. I had been looking online at some tennis necklaces I was hoping to see inside of the store when I arrived for the cleaning. I was told that only tennis bracelets where in the store, but a tennis necklace could be made by picking and choosing my own gems if I wanted. I did not want to do anything too complicated at this time. I had to make a four-hour round trip just to keep my lifetime warranty up to date and so I decided to find something immediate that would help me celebrate the fact that I just earned my educational degree. I chose 3 items to make a set with, and I am elated! The sales lady, Lori, was especially helpful in helping me to match the items perfectly.
Lauren Frost (12/14/2019)
Worst customer service!! If the assistant manager wasn't running around and doing half of every job and not finishing. . . What a cluster.. they don't care do a good the first time. What a horrible experience! Rude and incapable. I recommend going to a different store if want to be treated decently. The lady couldn't even show me on my receipt where it shows how my return will be refunded.
Sharon Johnson (04/09/2019)
I felt chewed out by the staff when I lost a stone. They took over an hour to process 3 items. I never received a call back letting me know my stuff was in and when I called the store 15 minutes early today and they said they couldn’t help me because they weren’t open. Why did they bother answering if they can’t help??
Alex (01/06/2018)
I was able to find the ring I wanted but one lady out of the entire staff got an attitude with me when my fiance called and said I could get it shipped earlier to a different store,and with my cash in her hand started raising her voice saying that I was wrong. I do not recommend going to this store.
Anthony Hill (03/04/2019)
Staff seems to be inconvenienced by helping customers. Very poor customer service and unpleasant experiences. Most of the staff is rude and unenthusiastic to help.
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