Zales

I went into the store for the cleaning of my jewelry. I had been looking online at some tennis necklaces I was hoping to see inside of the store when I arrived for the cleaning. I was told that only tennis bracelets where in the store, but a tennis necklace could be made by picking and choosing my own gems if I wanted. I did not want to do anything too complicated at this time. I had to make a four-hour round trip just to keep my lifetime warranty up to date and so I decided to find something immediate that would help me celebrate the fact that I just earned my educational degree. I chose 3 items to make a set with, and I am elated! The sales lady, Lori, was especially helpful in helping me to match the items perfectly.

Worst customer service!! If the assistant manager wasn't running around and doing half of every job and not finishing. . . What a cluster.. they don't care do a good the first time. What a horrible experience! Rude and incapable. I recommend going to a different store if want to be treated decently. The lady couldn't even show me on my receipt where it shows how my return will be refunded.

I felt chewed out by the staff when I lost a stone. They took over an hour to process 3 items. I never received a call back letting me know my stuff was in and when I called the store 15 minutes early today and they said they couldn’t help me because they weren’t open. Why did they bother answering if they can’t help??

I was able to find the ring I wanted but one lady out of the entire staff got an attitude with me when my fiance called and said I could get it shipped earlier to a different store,and with my cash in her hand started raising her voice saying that I was wrong. I do not recommend going to this store.

Staff seems to be inconvenienced by helping customers. Very poor customer service and unpleasant experiences. Most of the staff is rude and unenthusiastic to help.