Kettelhut's Smokehouse

My employer ordered us lunch for our thanksgiving meal a couple weeks ago and everything was wonderful. We of course called in advance because it was going to be for 11 people. Everything was absolutely perfect! They packed each meal individually, with our names and everyone’s food was correct, hot and taste delicious! We will definitely be doing this again!

Today was our second time at this restaurant. Our first time was amazing truly deserving of 5 stars. But unfortunately today's experience was super unpleasant. I ordered the pork steak dinner platter with baked beans and a loaded mash potato. Everything on my plate was cold. I just don't understand how it all could of been cold unless its was cooked yesterday or in the morning. Now it did have good flavor but it was cold. My husband ordered the pulled pork sandwich with French fries and fried corn on the cob. He said his sandwich was nice and warm and tasted good, his fries where hot and tasted good but his corn was also cold and dry. He could eat the corn. I called we called over the waitress and explained to her that my dinner was cold. She asked me if I wanted it warmed up. I said no. (As honestly not going to pay $16. For a plate of food that isn't fresh and is being reheated) I asked her to please just take it and make sure that got credited to the bill. I only took 1 bite of everything on my plate. The waitress apologized and took the plate. We saw a lady with black hair ask (why she send back the food) our waitress said (she said its all cold) the lady with the black hair with out even touching the food said (give me a thermometer). The waitress returns to our table with the bill and said (I'm truly sorry, I took off your plate) we said (thank you). My husband was finishing his meal when the lady with the black hair walked over to our table. This is the 100%reason for the one star. She claim to be the manager. She was super sarcastic. Says to me I'm sorry you didn't like your food. I said (I never said I didn't like it I said it was cold, did you touch it?) She said (yes) I said (then, I'm not going to pay for something that is cold) she said ( I don't know why it was cold, if the waitress left it to long at the window or what?) My husband the goes to tell her that the first time we were there the food was amazing but this women interrupts him and says (now you listen to me). This is what truly turned this into a completely unpleasant experience and would not recommend for anyone to go. Because like I told her. NO REASON to be nasty. As a matter of fact no reason for you to have come over here the waitress already took care of the situation. Then she had the audacity to tell me (well we took off your plate) I said (ma'am I would hope so as the food was cold and all I was able to do was taste it) she then says to me (well what do you want for us to give you a free meal) I said (okay now thats enough.) My husband stopped eating that he was up to now still eating his food. Said to her (you need to just go) we got up to go pay and she runs to the register. My husband hands her the bill and asked her to add $5 for the waitress as she wasn't at fault. She threw the receipt and walked to the back. The waitress and another staff member came over to finish up our tab. Our waitress again apologize for everything and we could tell that she was extremely embarrassed. We will never sponsors a restaurant that treats their customers in such a way. I don't know if she is the owner or who she is but that lack of respect for your customers will cause people not to come back. I know that I have been at restaurant where everything of mines have been good but seen someone else be treated the way this lady treated us today and I not just wrote a review about what I witnessed but never returned. Your offering a service for which we are paying our hard earned money for. You can't treat people like that and expect them to return. But best of luck.

Delicious food, great service!

Sooooo good! I got the 3 pack with potatoes and baked beans and it was delicious! Got brisket, ribs and chicken! All three were very tender and tasty! BBQ sauce was especially good. Sweet and tangy and a hint of mustardy. Sounds weird but it's not. It's yummy!

Great smoked barbecue. We have tried the pulled pork, half slab of ribs and had to split the pork steak it is so big. My wife tried the homemade chocolate pie and said it was delicious.