Kay

This store is awesome. The girls here are are ao friendly ready to help you with everything from cleanings to suggesting things for love ones. Gave me a great ideas for not only for my family and wedding party. The store is cleaned and they make sure we are protected by cleaning as we are shown ideas as well. Cant recommend enough, they are the best!

Ladies that work here are very friendly and willing to help! Had a ring sent in that came back incorrect and they sent it back out immediately and had it fixed and back to me in about 2 weeks! I was amazed at how fast I got it back and the couldnt have possibly been any nicer! Highly recommend for any jewellery purchase or repairs!

I will not be going back here again. This is the third time I have left frustrated, dissatisfied and disappointed! The locations at Oak Park and Independence Center are 100% better. I came in this last time to get my custom wedding band re-dipped and a prong fixed on my diamond. I brought my paperwork so it would be simple and easy to find in their system and of course it wasn’t and took 30 minutes to get it checked in. After she checked it in I noticed they didn’t do my right ring just one of the diamonds since it was custom and parted from another ring. The value was well below so if it were to get lost or have issues they wouldn’t have been liable. I also have a lifetime warranty, but the paper said it was going to charge me. I brought up both issue and the manager said it wouldn’t be an issue. She wrote on my page and hers the correct value and that I won’t be charged. I got notification that my ring was at their facility for repair a few days later. My mom was also getting her ring fixed and had similar issues, but 30 days later we never heard from the Lee’s summit location so my mom chatted with a live representative who said her ring had been back at the store for 4 days. We still did not receive a call. My mom went to get her ring and just checked about my ring and sure enough it was there! No communication at all on their end!!! They tried to charge my mom for my ring like we were told wouldn’t happen and their excuse for not calling was that my phone number was disconnected. I have had the same phone number for years, my husbands number is on our account and my moms number was also on her and my account! They also didn’t check it into the store because I never received another email like I have gotten before saying it’s back! If you’re going to spend money I would go to a different Kay, this one is horrible to work with.

I have received excellent service from this store from general cleanings on my rings to answered questions to missing diamonds being replaced. I cannot stress enough how great of a service I received and am so thankful for all the help I was given.

This store is AMAZING!!!! My family has been shopping here since they have opened and they have done everything in their power to make sure each experience is even better then the last!!! Great people and a wonderful place!!!!!