Porters Building Centers Ace Hardware

I was in Ace hardware/porters lumber yesterday because they had a sale on compact saws that are 20 V. I had my ace rewards cards with me that would allow me a discount on the 6 1/2 inch Dewalt circular Saw run by 20 V battery, I was told that my ace rewards were not valid for something that was on sale but yet when I was at the counter and I paid for my items I was charged full price. I return to the store today. To tell them that I thought that this item was on sale and I was told no it’s not, but yet yesterday I tried to use my rewards cards and told I couldn’t because it was on sale but yet it’s not on sale and I still wasn’t allowed to use my reward cards. Now I don’t mind paying full price, which I did, but I do mind being given the runaround and being lied to. This was like a catch 22 situation you can but you can’t. Porters don’t send me any more ace rewards cards. I will not do business with a company that is like that and is dishonest.nnI received a response about my review that asked me to contact someone else and make an appointment to come in to discuss the issue. Really? I was already there two days in a row and I did try to settle what happened with no success. Does that mean I need to keep on coming in to be embarrassed and come out with the same response from Porters? No thank you, I’ve been embarrassed enough already and I plan on explaining what happened to me on other social media when available. I do not plan on wasting my time or money with this kind of customer service, I can experience that at the local box stores. I just had a friend explain bait and switch, I don’t have that much experience with that but it seems like that’s what happened.

I frequent Porters for spray paint and they always have a great selection and everyone is really helpful! I love supporting local stores instead of making the trip into Liberty.

I appreciate the one on one attention when I come in with an idea but no idea of how to achieve it! They are friendly and knowledgeable, the way it used to be when you would go into a hardware store.

Everyone here is always so helpful and knowledgeable. Love supporting my local hardware store.

Great friendly place, they can meet all of your building needs