The Appliance Care Company

This local business is an A+ My experience was great from beginning to end. The customer service is first class and the techs who came to install were on time and had the entire washer and dryer installed and my old ones moved out in no time at all. Top Notch! Thanks guys!nAnd the SpeedQueen washer and dryer set we purchased is very impressive and easy to use!! Thanks again to Chrissy and Kris who worked with us for several days while we found what we really wanted.

Was very appreciative that this company was quick to respond to my call and identify the problem, get the part (for a somewhat older appliance) in very quickly, and resolve what could have been a serious headache. Professional, clear with their communication, and very helpful. The technician (Tom) was very respectful and professional while making the repair. Great experience.

Scheduled for service on my microwave and washer. Tech showed up on time and I was pleased with our interaction. Unfortunately he informed me the washer pump was not working and the washer no longer had the sticker with serial and model number so he could not order a replacement pump and even if he could the part would be $300. So he recommended I purchase a new machine. Also mentioned multiple times that they sold new and used washers. Based on his recommendation I went out and purchased a new washer. A few days later while looking at my old washer, I found the sticker with the model and serial number. Looked up the part. It would cost $80 to purchase a brand new pump from the manufacturer. I called the appliance care company and asked for a refund as the tech did not give me accurate information and could not even find the sticker on the side of the machine causing me to doubt his competence and expertise. The lady I spoke with put me on hold multiple times, then told me a manager would call me, but that really I didn't have a case for a refund since the tech showed up and diagnosed the problem. She told me a manager would call me that same day and then hung up on me. It has been a week and I received no call back. I paid $100 for bad information, I made financial decisions based on that information and my trust in the professional expertise of this company. I'm truly disappointed with the level of support and service received and feel robbed of both my time and money. I am attaching photo proof of the receipt which states no model number and the machine with the sticker. I would not recommend this company.nn**EDIT** I received a call from the company today saying they saw my review and offering me a 50% refund to remove my review. I only spoke with the lady who answered the phone in my initial interaction, unless they have a manager answering the phones I did not speak to a manager until today when I received a call from a manager offering me a partial refund but only because they want me to remove my review. Not cool. I am willing to donate my money to the cause of people knowing the truth about this company. Check out their yelp reviews. I wish I had.

Dishwasher dropped power. If unplugged, waiting a few minutes, and plugged back in, it reset and worked fine until it dropped power again. Tech showed up and couldn’t diagnose the problem. Decided it was a water valve even though the dishwasher washed dishes fine. Ordered part and 10 days later a second tech was sent out. This time the dishwasher was dead again and, once again, the tech couldn’t figure out the problem. Finally told me it was an electrical problem and I needed an electrician. I asked how he knew and he said he had checked the outlet with his meter.nnI put my multimeter on it and it showed a steady 120. He said his meter must have been faulty. I asked what the next steps were and he didn’t know. He asked to borrow my meter to check a a connection on the dishwasher. He didn’t know how to use the meter and almost electrocuted himself. He then gave up and left.nnIcalled Appliance Care to talk with a manager about next steps. He suggested they close out their case from Frigidaire so Frigidaire could assign a different repair service. What incompetence and poor customer service. It’s a brand new dishwasher and started having problems when it was two months old. We have now been fighting it for two months due to Appliance Care not knowing what they are doing.

To high of prices