Blue Cross and Blue Shield of Kansas

Excellent customer service. Answered all my questions and printed out materials for me. A very personable representative.

I have had BCBSKS for 23 years group in group insurance. I've been very satisfied with the Company. For anyone who is dissatisfied, ask for a supervisor, otherwise quit complaining.

They declined a med I really need even though my doctor signed a letter that I needed it. They found a detail the doctor hadn't filled in just exactly right, and used that to decline. The doctor is willing to put the info in the blank the way they want it, but they said NO, their policy is not to review for six more months! So I am being hung out to dry on a technicality and they know it. I have started proceedings with the state insurance commissioner. Watch out, they are cheats-don't trust them.

Beware of this agency! My 11 yr old Son was very sick. I took him to the Doctor and he tested positive for Flu B in January this yr. They denied the test as not medically necessary after a positive Flu test! He was even prescribed Tamiflu. The test was $170. How can a positive flu test for a child be deemed as not medically necessary? I have spent countless hours on the phone. They are advising I need to do an appeal of which I am sure will be denied. I am going to do the appeal since I have so much time invested in this. I will be updating this post after the appeal process is complete. I am disgusted with how i have been financially burdened when my little boy was so sick. They actually had the nerve to blame the cdc & say that cdc only recommends flu testing on high risk patients. So an 11 yr old vomitting with severe abdominal pain is just to be ignored or costly apparently. I was given so much run around from oh it was the type of flu test the dr ran to nevermind thats not the case, to oh we dont have the chart notes from your dr. But oh wait we found them nevermind to this was an exclusion in your policy, no wait nevermind, to oh the cdc says flu test are only for high risk patients! The excuses have been exhausting and endless! My husband actually works for the State of KS & works very hard for his health insurance benefit & this us the kind of treatment we get for the carrier we pay so much money for! Horrible!

If I could give a negative 10 billion rating I would. Staff and company completely terrible. Another insurance company should rise up and crush them.