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Terry Richter - State Farm Insurance Agent

201 N 19th St, Bismarck, ND 58501, USA
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Terry Richter - State Farm Insurance Agent
Terry Richter - State Farm Insurance Agent
Terry Richter - State Farm Insurance Agent
Reviews
Laura Driscoll (10/28/2019)
Always very helpful and polite when I have questions. They make everything simple and always take their time to explain something if you dont understand. They are almost always available for customer service and respond in a quick timely manner if messages are left. My family has been using this branch of state farm for 20+ years and will continue too.
Andrew Schlafmann (03/09/2020)
Terry and his employees are very friendly and helpful when it comes time to file an insurance claim. They also review my policy with me every year to see if I qualify for additional discounts or services.
Andres Pagan (09/25/2019)
I would not recommend Terry Richter - State Farm to any of my friends. There are a lot of talented insurance agencies and people that work in the Bismarck area and I am happy to finally be making the switch to a different provider. Unfortunately, my experience with them was poor. Over the months, I had to deal with numerous over-billing issues and clerical mistakes from their office including an instance in which they mistakenly attributed a car accident to me. The matter was later corrected after having to reach out to corporate State Farm offices. On a separate occasion, they swept money out of my bank account without my knowledge, which resulted in them having to return over a couple hundred dollars for over-billing (see attached image). If I had not been monitoring my bank account closely, I wouldn't have caught over-billing errors like these and likely would have never gotten my money returned to me. It was mistakes like these, which in retrospect, although not necessarily committed in bad faith, led to a deterioration of trust.
pecwebs (09/19/2019)
Always very helpful with any questions or concerns you might have. I have been very pleased with their service for the past 8 years
Jerrie Olson (08/24/2019)
Megan is the sweetest agent ever and so patient and willing to explain things
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